Manager Bank Fraud Solutions Delivery

General information

Career area Deposits Operations Work Location(s) 1100 Virginia Drive, PA, 12850 W Gran Bay Pkwy, FL, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC Remote? No Ref # 21920 Posted Date 03-24-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

In office role with hybrid schedule. Ally work locations Charlotte NC, Fort Washington PA, Jacksonville FL, or Lewisville TX At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Manager of Fraud Solutions Delivery is responsible for the end to end delivery of fraud technology initiatives across platforms, channels and products to translate fraud capabilities to requirements for scalable technical solutions.  This role operates at the intersection of Fraud Strategy, Technology, Product, Operations, Compliance and Data Science, driving modernization and ensuring fraud platforms support growth, regulatory compliance and loss mitigation. With a specialized focus on delivery related to disputes and claim management as well as enabling debit card growth, the role enables improvement to claims intake, operational workflow and customer experience, delivering on time, within scope and aligned to the risk strategy, regulatory expectations and business objectives. 

The Work Itself

• Support delivery of fraud solutions across all channels
• Own roadmap execution for fraud technology enhancements
• Translate fraud strategy capabilities to robust business requirements aligning with expected outcomes of fraud loss avoidance, false positive optimization, reduced manual review volumes, and improved customer experience.
• Influence enterprise architecture decisions impacting fraud controls
• Serve as escalation point for fraud technology delivery issues and communicating risks and watch items to senior leadership.
• Recommend appropriate controls which will maximize ROI.
• Collaborating with Fraud Strategy on vendor cap