Customer Solutions Specialist: 2nd Shift

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Hybrid Work Schedule
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Platinum Customer Experience Specialist will partner with an Elite customer base to assist with pricing, quote generation, parts identification, shipping, tracking, and returns. The Customer Experience Specialist will be part of an Elite group, always upholding Parts Town’s high quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

A Typical Day

• Manage customer orders processed through various different channels
• Answer various inbound calls daily from an assigned account base of customers while delivering top notch customer service
• Manage customer relationships throughout the entire ordering process, handling inquiries relating to pricing, quote generation, part identification, availability, shipping, and returns

To Land This Opportunity

• You have at least 2 years of experience in a customer centric role (over the phone or face-to-face)
• You have been identified as the “go-to” team member in your current role with a proven track record of providing a superior customer experience
• You have the ability to empathize and provide account management style customer service through building stellar relationships
• Hungry for knowledge and desire to grow within a fast paced environment
• You know MS Office; you may not be a master but you’re on your way
  You have a quality, high speed internet connection at home
• You’re an all-star communicator and are proficient in English (both written and verbal). If you’re bilingual, that’s a plus!
  You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed
  Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)!

About Your Future Team

Our team is pretty serious about team lunches