Urgent Care Technician/Customer Service Representative

Description

Summary

The Urgent Care Technician abides by the companies specified boundaries of duty and performs only those acts, functions or tasks that the Urgent Care Technician is qualified, trained, knowledgeable and/or skilled to perform, per the direct order and supervision of the Provider on duty as allowable by the Provider’s delegation authority. The Urgent Care Technician accepts responsibility for individual actions and continued competence. The Urgent Care Technician will complete all competencies and proficiency training required by company policy.  

Essential Duties and Responsibilities include the following:

Maintains appropriate clinical standards. Follows the policy and procedures as written in the Company Policy and Procedure Manual.

Recognizes the patient’s individual rights and cultural diversity; aids the patients in their right to be informed and to participate in making decisions in all aspects of their medical care and treatment.

Administers appropriate high-quality patient-focused health care.

Patient care functions may include triage/check-in assessment and discharge, CLIA waived point of care testing, medication administration per direct order and supervision of the provider, wound care, splinting application and other treatments ordered by the provider.

Certified Phlebotomists serving in the capacity of Nurse Technician are permitted to perform the duty of peripheral venipuncture per the direct order and supervision of the provider on duty.

Initiates a patient education plan according to the individualized needs of the patient, as prescribed by physician, including patient and family instruction; ensures that all aspects of care have respect for personal values and beliefs and are focused on the individual needs of each patient.

Maintains all clinical documentation including quality control and compliance logs required by company policy and applicable regulatory agencies.

Accurately, efficiently, and completely document all clinical patient care data.

Utilizes all equipment, supplies, facilities, and resources of the Company in a prudent and efficient manner. 

Assists nurse and provider on duty at all times during a shift, including, but not limited to, the unpacking of supplies and maintaining of the general aesthetics of the clinic. Cleans instruments and equipment per company guidelines, maintains stock in all exam rooms before, during, and after each shift. Assists in turning over exam rooms, procedure rooms, and treatment rooms immediately after a patient is discharged from that room. Assists non-ambulatory patients to and from the building.

Follows all scripting provided for patient interactions.

Receives incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and courteously direct calls to the appropriate personnel in a prudent and efficient manner.

Greets patients in a friendly manner and collects insurance card and Identification. Communicate with patient you are verifying their insurance. Respectfully asks the patient to fill out the patient information form to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, pharmacy, and individual or insurance company responsible for payment of bill.

Enters patient admitting information into computer and adds patient on clinic schedule.

Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the department.

Responsible for daily ledger balancing and preparation of bank deposits.

Participates in department quality improvement activities, staff educational programs, attends departmental meetings, and demonstrates and maintains clinical competency in the delivery of patient care services in accordance with Company guidelines.

Other duties as needed.

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.            

To perform the job successfully, an individual should demonstrate the following competencies:

Technical Skills - Strives to continuously build knowledge and skills; shares expertise with others.

Customer Service - Responds promptly to customer needs.

Interpersonal Skills - Maintains confidentiality.

Oral Communication - Responds well to questions; participates in meetings.

Written Communication - Presents numerical data effectively.

Teamwork - Balances team and individual responsibilities; contributes to b