Director, People & Culture AI Product Management

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Director, People & Culture (P&C) AI Product Management is accountable for building and scaling a high-impact portfolio of AI and automation solutions across People & Culture. This role is not about experimentation alone — it is about scaled impact. You will own the end-to-end product lifecycle process — from intake and prioritization through deployment, adoption, and value realization — while ensuring alignment with enterprise AI strategy, governance, and risk standards.

This role blends product discipline and delivery with strategic fluency. You will translate P&C needs into scalable AI/automation solutions, drive measurable efficiency gains, and ensure tools meaningfully improve Associate and People Leader experience.

What You'll Do:

Strategic Alignment & Governance

• Define and maintain the P&C AI framework, including guiding principles, risk boundaries, build-vs-buy criteria, and enterprise alignment.

• Establish and maintain a prioritized multi-quarter AI roadmap focused on high-value, scalable use cases.

• Ensure cross-COE initiatives align with enterprise AI standards and risk controls.

• Evaluate emerging AI tools and vendors to inform strategic decisions.

Product Ownership & Delivery

• Own the P&C AI product portfolio, including intake, prioritization process, backlog management, and delivery sequencing.

• Serve as Product Owner for P&C AI/automation initiatives requiring Enterprise Technology partnership.

• Deliver cross-COE AI use cases with measurable impact and ensure POCs progress to scaled development.

• Define clear problem statements, success criteria, KPIs, and value realization models.

• Track outcomes, performance, and ROI across the AI portfolio.

Adoption, Experience & Change Enablement

• Increase AI adoption and weekly touchpoints across the P&C function.

• Enhance the AI experience within P&C workflows to reduce friction and improve productivity.

• Lead change management efforts to drive sustainable adoption and behavior shift.

• Create communication channels to crowdsource ideas, share wins, and build engagement around AI strategy.

Leadership & Collaboration

• Operate as a trusted advisor on AI-enabled transformation within P&C.

• Lead and develop a small, but mighty geographically distributed team (U.S. and India).

• Deep collaboration and partnership with the P&C Technology team will be imperative to success in the role.

• Partner cross-functionally across COEs to identify AI/automation opportunities and scale solutions.

• Collaborate closely with enterprise technology, data, and analytics teams to accelerate delivery.

What You’ll Bring to Zelis:

• 10+ years experience in HR, digital transformation and/or product management; knowledge of HR workflows and HCM systems preferred

• Demonstrated experience owning project/program/product portfolios and driving measurable outcomes.

• Strong understanding of AI/automation tools and enterprise governance considerations.

• Proven ability to translate strategy into delivered solutions.

• Strong change leadership and stakeholder influence skil