IT Business Analyst

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Conducts analyses of data using various methods and tools to extract information as basis for decision making.

Your role:

• Expected to actively engage in inbound and outbound phone calls to drive eCommerce product sales through expert support and guidance.
• Supports customers and internal users with referral to appropriate specialist for technical support and or problem resolution when warranted
• Recognizes when to escalate customer issues
• Participate on conference calls with various internal and external customers
• Being a team player within a production support team and sharing your knowledge and experience with your other team members
• Onboard customers with direct EDI and GHX set up, working with IT partners and customers
• Collaborate with IT analysts to troubleshoot and perform system testing for eCommerce platforms, SAP, and EDI/GHX
• User Acceptance Testing (UAT) for system updates, bug fixes, and new EDI/GHX connections
• Drives process and system improvements for eCommerce platforms and SAP
• Deep diving into SAP production issues/defects and resolving them as quickly as possible while tracking root causes and trends to improve overall system performance that ultimately reduces rework and improves the customer experience
• Assisting with ad-hoc reporting and analytics based on the requirements provided with the ability to visualize the data (tell a story)
• Working closely with IT to solve complex issues in eCommerce platforms, SAP, and EDI/GHX
• Aids in building internal and external training documentation related systems and processes
• Build and manage daily system reports to ensure customer satisfaction
• Generate revenue by managing orders for products/services from customers via electronic ordering and invoice failure intervention
• Identify and help implement efficient EDI processes
• Assist with driving the sales & marketing of eCommerce utilization to the US customer base for Diagnostics order administration
• Maintain a positive team environment while providing the best customer experience
• Identify and implement process improvements

Your expertise:

• Knowledge of SAP
• Knowledge of eCommerce platforms using Hybris/SAP and GHX/EDI
• Successful demonstration of key responsibility and knowledge referenced above
• Knowledge of Lean Six Sigma preferred
• Project management skills preferred
• Knowledge of reporting platforms such as Qlik, PowerBI, SQL

The requirements:

• 3 to 5 years related GHX, EDI, and SAP experience or equivalent combination of education and experience.
• Strong computer skills, knowledge in Windows applications
• Strong problem-solving skills
• Excellent verbal and written communication skills 
• Strong organizational skills, able to multitask and prioritize tasks
• Able to work in a team environment, be flexible, reliable and supportive
• Occasional night and weekend UAT may be required
• Minimal travel required 
• This is a hybrid position working in office T-TH.
• Open to working a 9am - 6pm schedule

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threate