Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Experience Planning Advisor within PNC's Technology organization, you will be based in Dallas, TX.

As a Tech Strategy Lead within a central Technology Business Operations Workforce team, you translate the workforce functions strategy, capabilities, and priorities into Technology requirements (systems and data) and an implementation roadmap. This role will partner with the Workforce Director and Product Manager to ensure enterprise and LOB roadmaps; including new enterprise HR capabilities are converted into clear epics, integration needs, data standards, and adoption milestones. You anchor the roadmap into Technology planning cadences (e.g., annual planning) and drive cross-functional alignment across HR, Technology, Finance, and Sourcing.

Key Responsibilities:

• Business Intelligence (BI)
• Competitive Advantages
• Competitive Strategies
• Data Integration
• Strategic Planning
• Convert workforce strategy and priorities into a multi-horizon technology roadmap (systems and data) with clear outcomes and milestones.
• Translate LOB and enterprise roadmaps into Technology requirements (capabilities, integrations, data standards, controls) and an implementation plan.
• Integrate enterprise HR capabilities into the workforce tech roadmap, defining impacts, adoption steps, and readiness milestones.
• Translate future workforce capabilities into tech needs (e.g., agentic + human capacity, skills optimization, leader decision support) and sequence them on the roadmap.
• Own the workforce data model (entities, definitions, lineage, controls) to enable consistent planning and reporting across tools.
• Embed the roadmap into Technology cadences (annual planning, quarterly execution, operating reviews) with decision-ready tradeoffs and dependencies.
• Partner with the Director/PM and delivery teams to define epics and requirements (data/integrations, acceptance criteria); support prioritization while the PM owns backlog and delivery.
• Identify tooling gaps; deliver ad-hoc enablers (automation, dashboards, workflows) with sustainability, controls, and integration in mind.
• Define Technology GCC/Offshore orchestration plan for consolidation partners, including scope, governance, sequencing, and transfer readiness through 2028.
• Run roadmap governance (north star, outcomes/OKRs, strategy-to-epic traceability, roadmap forums) and drive interlocks, decision rights, and transparent reporting across HR, Technology, Finance, and Sourcing.

Key Skills:

• Strategy-to-roadmap translation (systems/data requirements, sequencing, outcomes)
• Workforce systems strategy (HR platforms, contingent systems, planning tools; integration/adoption)
• Workforce data strategy (model/definitions, lineage, quality controls, KPIs, dashboards)
• Workforce planning & capacity (demand/supply, scenarios, human + agentic capacity)
• Skills-based workforce (taxonomy, proficiency, matching, optimization/mobility)
• Roadmap governance & operating model (decision rights, cadences, traceability)
• Requirements & delivery planning (dependencies/integrations, RAID, stakeholder comms)
• Global sourcing strategy (GCC/offshore, transitions, partner orchestration)
• Executive-ready communication (writing, facilitation, synthesis)
• Influence without authority (alignment, accountability)
• Structured problem solving (ambiguity, judgment, prioritization)
• CX-first, rapid iterative delivery mindset
• Ownership and follow-through across workstreams

Preferred Skills:

• Workday Advanced Planning, VNDLY
• Process Intelligence, Operational Excellence
• Operational performance and risk measurement including OKRs, KPIs, KRIs
• Jira Advanced Planning, SharePoint, Power BI or Tableau, Power Automate Suite
• Agentic workflows

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

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