Customer Success Manager, Digital Tools
Capital RxAbout the role
About Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
- Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
- Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
- Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.
Position Summary
The Customer Success Manager, Digital Tools position will play a critical role in driving successful client adoption of Judi Care, our healthcare navigation platform. This role sits within the Enterprise Solutions team and works cross-functionally with the Judi Care Product team, implementation partners, and client stakeholders to deliver high-impact product demonstrations, client trainings, documentation, and ongoing subject matter expertise.
This is a highly client-facing, hands-on role designed for someone who enjoys being close to the product, the client, and the launch process. The ideal candidate is comfortable leading live demos and trainings, translating complex product functionality into clear, actionable guidance, and supporting scalable and high-touch client implementations and go-lives.
Position Responsibilities:
- Lead live product demos and facilitate trainings for clients during implementation and post-launch, ensuring stakeholders understand how to effectively use the platform.
- Translate product workflows and functionality into clear, engaging training sessions and documentation tailored to different client audiences.
- Create, maintain, and continuously improve documentation, including user guides, training decks, FAQs, and knowledge base content.
- Configure client‑specific portals within Judi and support user acceptance testing (UAT) to ensure successful implementation and launch.
- Submit and track product enhancement and development requests, partnering closely with Product to communicate client needs, validate use cases, and support prioritization.
- Coordinate and track large‑scale client migrations, including maintaining migration plans, status tracking, dependencies, timelines, and stakeholder communication.
- Serve as a primary point of contact for clients to triage questions, issues, and feedback, and provide 1/1 client go-live support.
- Partner closely with Product teams to stay current on roadmap priorities, feature changes, and workflows, and collaborate with the Implementation and Account Management teams to align on operational impacts and client needs.
- Act as a trusted Judi Care product expert in client meetings and cross-functional workstreams.
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