SAP LeanIX iXp Intern (f/m/d) - Customer Success Engineer Associate

<p><b><span>We help the world run better </span></b></p> <p><span>At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.  </span></p> <p> </p> <p> </p> <p> </p> <p><span>About the SAP Internship Experience Program:</span></p> <p> </p> <p><span>The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.</span></p> <p><span>Three reasons to intern at SAP:</span></p> <ol type="1"> <li><span><span>Culture of collaboration</span><span>: meet with mentors, make new friends across the globe and create a thriving personal network.</span></span></li> <li><span><span>Project-driven experience</span>: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.  </span></li> <li><span><span>Gain visibility</span>: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. </span></li> </ol> <p> </p> <p><span> </span></p> <p><span>About the team:</span></p> <p> </p> <p><span>You'll be joining a global and diverse team, with colleagues based in Bonn, Boston, Frankfurt, and Miami—and team members whose backgrounds span cultures from South Africa and Venezuela to India and Sri Lanka.  Our collaborative environment is both supportive and dynamic and we're especially passionate about solving complex technical challenges and delivering real value to our customers.</span></p> <p> </p> <p><span>What you’ll do:</span></p> <p> </p> <p><span>Position title: SAP LeanIX iXp Intern (f/m/d) – Customer Success Engineer Associate</span></p> <p><span>Work Area: Customer Service and Support</span></p> <p><span>Location: Bonn</span></p> <p><span>Expected start date: June 15, 2025</span></p> <p> </p> <p><span>In this role, you’ll:</span></p> <p> </p> <ul type="disc"> <li><span>Guide Technical Adoption and Enablement: Support customers in adopting our Technology Risk and Compliance module and integrating their systems via our Integration API, including technical onboarding and training.</span></li> <li><span>Develop and Adapt Custom Integrations: Write and modify scripts (e.g., Python, JavaScript) to prepare, transform, and normalize customer data for API compatibility.</span></li> <li><span>Resolve Customer Support Requests: Serve as the secondary contact for technical integration support, troubleshooting customer issues and answering technical questions.</span></li> <li><span>Perform Bug Analysis and Reporting: Investigate, reproduce, and document integration bugs, and escalate issues as needed.</span></li> <li><span>Maintain Integration Documentation: Create and update clear documentation for integration scenarios, scripts, and troubleshooting steps.</span></li> </ul> <p> </p> <p><span>Who you are:</span></p> <p> </p> <p><span>You are a student (f/m/d) at a university or a university of applied sciences. We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.</span></p> <p> </p> <ul type="disc"> <li><span>Currently enrolled in a bachelor’s program focused on information systems.</span></li> <li><span>Fluent in English with at least B2-level German proficiency.</span></li> <li><span>Passionate about supporting enterprise customers and delivering outstanding technical support.</span></li> <li><span>Motivated by technical challenges and eager to learn new technologies</span></li> <li><span>Proactive communicator</span></li> <li><span>Initial exposure to CI/CD pipelines and DevOps practices</span></li> </ul> <p> </p> <p><span><span>Visit our </span><a href="https://www.sap.com/about/careers/students-graduates/internships/internship-experience-program.html"><span>Careers Page</span></a><span> for more information on the program.</span></span></p> <p> </p> <p><span>Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages</span></p> <p> </p> <p><span>Note for Germany: currently the SAP