Account Manager-Specialty Equipment Services Division

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

In the Specialty Equipment Division, we help businesses stay in business when bad things happen to their equipment. Our focus is on innovation and simplicity, and we go beyond convention to provide embedded insurance solutions that make purchasing and financing equipment fast and easy. The team combines specialized technology and service excellence to manage risk and create valuable customer experience.

https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/specialty-equipment

The job title and salary will be dependent upon the successful applicants' level of experience.

Your Role: Account Manager

We are seeking a self-starter who is passionate about client satisfaction and excels in cultivating strategic, multi-level relationships. The ideal candidate is growth-oriented, highly adaptable and possesses a collaborative mindset, dedicated to championing the needs of clients.

Key Responsibilities:

• Establish and build strategic relationships with key stakeholders across a variety of accounts from transactional to moderately complex, ensuring engagement at both executive and operational levels.
• Collaborate with Sr. Account Management to drive account retention and expansion, fostering trust-based strategic partnerships.
• Enhance client satisfaction by proactively aligning evolving business needs with GAI’s products and services, delivering measurable value.
• Oversee the efficient implementation of products and services, ensuring timely delivery while managing risks, scope, and budget expectations.
• Effectively conducts training sessions to enhance awareness of GAI’s products and services, emphasizing the value they deliver to our client’s business and their customers.
• Partner with cross-functional teams—including Business Development, Marketing, Underwriting, Accounting, and Claims—to effectively address account-related concerns and drive client success.
• Compile, analyze and present data insights on operational efficiency, performance trends and account growth, providing recommendations that strengthen relationships and optimize client accounts.
• Maintain clear, consistent, and professional communication with clients and internal teams, ensuring documentation and alignment across all initiatives

Ideal Candidate Profile:

• Self-Leader – Makes well-informed decisions confidently. Leads without authority and owns their portion of our business.
• Growth Mindset – Eager to seek information, feedback, and coaching, and able to approach issues with curiosity and understanding.
• Relationship Builder – Skilled in creating win-win partnerships, with a strong understanding of give and take.
• Prolific Communicator – Possesses outstanding written, verbal and non-verbal communication skills.
• Problem Solver – Capable of independently resolving complex issues and achieving results.
• Results-Oriented – Consistently tracks and measures achievements to ensure continuous success.
• Adaptable – Thrives in a constantly evolving environment and be a change agent
• Agile Learner/Tech Literate – Quick to understand complex processes and adopt new technologies.

Qualifications:

• Bachelor’s degree generally preferred.
• Generally, 3-6 years of Account / Relationship Management experience
• Finance, Leasing, or Commercial Insurance experience and/or knowledge is a plus.
• Ability to travel 25-35% of the time throughout the US and Canada.

Why Join Us?

At Great American Insurance Group, your career will flourish. You’ll be part of a team that values innovation, collaboration, and growth. We provide the tools and support to help