Director, Change Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Change Management

Overview:
The Talent and Organizational Effectiveness (T&OE) COE connects our people to priceless opportunities so they can reach their potential and ensure we reach ours. We establish industry leading practices for attracting, developing, and retaining the best people, to future proof our business and support teams in delivering the best work of their careers.

The T&OE COE is looking for a Director, Change Management, to drive and lead transformational change initiatives and help build change management capabilities across the organization. The ideal candidate is a systems thinker, intellectually curious, analytical, adaptable, and possesses an entrepreneurial mindset, with a strong track record of driving sustainable organizational change.

The successful candidate will work with key stakeholders in the People and Capability function and project teams to develop and implement holistic strategies and plans for sustainable change and capabilities.

Role:
• Develop and implement comprehensive change management frameworks
• Lead large scale change management strategies, plans and roadmaps in support of organizational transformations across a wide range of use cases/ scenarios (i.e. new HR programs, new operating models/ ways of working, business transformation, recoding of company culture, process optimization, etc.)
• Partner with the People Operations and Insights team to define and track success metrics to measure change adoption and effectiveness, and adoption trends (i.e. employee feedback, engagement surveys, performance metrics)
• Partner with Learning and Development in our change management capability / skill building plan across the enterprise (business leaders, People & Capability community, etc.)
• Drives strong stakeholder engagement and communications (i.e. change impact/readiness, resistance management, etc.), and acts as a trusted advisor and coach to key stakeholders on managing and leading through change.

All About You:
• Robust track record of experience in enterprise wide change management, organizational design and/or transformational consulting initiatives
• Strong change management, project management, organizational development, design thinking and systems thinking principles fundamentals
• Flexible and adaptable; able to work proactively in ambiguous environments and ability to manage multiple projects and a diverse set of stakeholders across different levels and parts of the business
• Excellent problem-solving skills: demonstrated ability to analyze data, structure complex problems, develop solutions.
• C-Suite orientated communications, facilitation and presentation skills, especially related to building compelling PowerPoint presentations.
• Team player and able to work collaboratively and partner with multiple stakeholders at all levels of the organization.
• Strong ability to work in a global and highly matrixed organization.
• Advanced degree/certification in Organizational Development or Change Management or related field, a plus.
• Experience both inhouse and from a consulting environment, with mergers and acquisitions, and understanding of people processes end to end are a plus.

Salary range:
$144,000-$230,000

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

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