Manager, Process Engineering

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI 

Travel required: Up to 80% travel expectations 

Role Description: 

As Manager, Process Engineering at ShipBob, you will implement the operational processes within defined functions (Inbound, Outbound, VAS/B2B). You will lead the development of new processes and guide incremental improvements at both the people/process level and within the Warehouse Management System (WMS). Acting as a bridge between Product/Engineering teams and Operators, you will advocate for quality and the merchant experience, influencing functional design and roadmap prioritization. Your communication and implementation scope includes both ShipBob-owned sites and partner-run facilities. This role reports to the Sr. Manager, Process Engineering. 

What you’ll do: 

• Collaborate with Operations and Product leaders to design and roadmap changes to core operational functions. 
• Utilize data to drive decision-making within operational processes and improvements. 
• Develop and implement standardized operating procedures (SOPs), stakeholder communication, and operational rollouts. 
• Communicate procedure changes clearly to the Operations team. 
• Work with Operations leaders to develop and manage plans for new processes. 
• Organize and lead training sessions for team members. 
• Plan detailed schedules for process rollouts. 
• Collect and relay feedback from operators to the product team. 
• Manage transitions and certify employees through a Training Certification program. 
• Deliver comprehensive reports to track progress and identify areas for improvement. 
• Travel regularly to fulfillment and hub sites to observe processes and establish training sessions. 
• Perform additional duties and responsibilities as needed. 

What you’ll bring to the table: 

• 3-5 years of experience in Fulfillment Operations, Process Improvement, and/or Program Management.  
• Bachelor’s Degree, ideally in Engineering, Mathematics, or similarly technical field. 
• Experience with LEAN/Six Sigma in production environments. 
• Established track record of taking ownership and driving results, especially in highly ambiguous situations. 
• High degree of curiosity, problem solving, and i