Global Operations Specialist and Process Lead

Global Operations Specialist and Process Lead<p>  </p>This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.<p></p><p></p><p><b>Who We Are:</b></p><p>Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p><p></p><p></p><p><b>Job Description:</b></p><p>   </p><p>The Global Deal Center (GDC) provides to HPE sales global deal support via 1-to-1 advisory and encompasses OEM operational activities, processes, tools, expertise.<br/>More specifically the OEM &amp; Indirect Ops team is responsible for providing support to global OEM and Channel Partners by facilitating operationally the registration process and quotation process under the Cross Border program.<br/>The Global Operations Specialist and Process Lead resource provide a single and unique interface to those global customers and is responsible for facilitating and executing those operational processes via case management and also process management.</p><p></p><p><b>MAIN RESPONSABILITIES: </b></p><p></p><p>The <b>Global Operations Specialist and Process Lead </b>is responsible for:</p><ul><li>Managing operational requests based on all OEM&amp; Indirect Channel processes (registration, quoting)</li><li>Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM &amp;Indirect Channel Operations.</li><li>Escalation management for customer’s escalations.</li><li>Ability to follow/understand rules of engagement and feed all tools and trackers as expected</li><li>Proactively addressing any process inconsistency / improvement topics during team meetings</li><li>Monitoring generic and individual mailboxes according to the established operational discipline.</li><li>Responsible for updating, verifying, applying registration &amp; quotation processes and related documentation</li><li>Build relationship with other functions and organizations to resolve difficulties related to listing operations for OEMs within the regions / geographies, but also outside the assigned regions.</li><li>Support the team in managing the listing activities for OEM&amp;Channel customers through training and guidance sessions on processes and systems.</li><li>Ability to support on all the activities under the Global Deal Centre when applicable.</li><li>Work together with other process leads to continuously improve the OEM &amp;Indirect Channel processes (Evaluating knowledge gaps and associated steps to close them – identify subjects for improvements)</li><li>Managing the reporting and metrics for registration &amp; quotation activities.</li><li>Willingness to develop within role through extra activities - Support the team in managing activities on top of the primary focus</li></ul><p></p><p><b>JOB REQUIREMENTS</b>:</p><p>(Knowledge, skills, experience)</p><ul><li>Bachelor’s /graduate degree</li><li>Fluency in written and spoken English</li><li>Follows established guidelines and interprets policies</li><li>Active Listening</li><li>Analytical Skills</li><li>Questioning skills</li><li>Problem solving skills</li><li>Knowledge of GO business processes</li><li>Technical knowledge</li><li>Adaptability skills</li><li>Attention to quality</li><li>Multitasking</li><li>Flexibility, fast learner, very well-organized person, able to meet strict deadlines</li><li>High level of professional competence</li><li>Ability to work across multiple time zones, regions and flexibility in work schedule</li><li>Advanced SAP/CSIF /SFDC background as well as CO NBQ and MCCO (Multinational Country Contracts Operations) processes</li><li>Understanding of multinational/global customers specifics (billing model, approvals)</li><li>Advanced Communication skills</li><li>Ability to manage documentation, process updates</li><li>Data consolidation, metrics ability</li><li>Project Management skills</li></ul><p></p><p><b>COMPETENCY REQUIREMENTS</b>:</p><ul><li>1-2 years in Contract operations environment and good understanding of the Contractual processes &amp; capabilities</li><li>Good communication skills with ability to deliver messages clearly (verbal, written and presentation) to internal and external peers</li><li>Facilitation skills</li><li>Pro-actively identifying training opportunities</li><li>Continuous development through relevan