Fleet Maintenance Customer Service Coordinator

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description:

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

Summary
The Customer Service Coordinator, or CSC, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background.  We allow you to carve out your own career path and promote from within, based on performance.  The ideal path of progression in this role is an Ops Supervisor.

Experience working in the automotive or HD truck industry is a plus!

Shop Location: Rock Tavern, NY

Work Schedule: Tuesday - Saturday

Hours: 7:00am to 3:30pm

Hourly Pay – Paid Weekly!

Hourly pay range is $21 to $23 per hour.

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place.  Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! 

YOUR JOB SEARCH ENDS HERE.

Check out these videos!

https://www.youtube.com/watch?v=usBbl6L1V6E

https://www.youtube.com/watch?v=b24PFgxvVS0

You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics.

Essential Functions

• CUSTOMER SERVICE:
  Improve the quality and consistency of customer communications and meet customer's expectations.
  Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.
  Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
  Improve the quality and consistency of customer communications and ensure customer's expectations are met.
  Drive improvement of Customer Satisfaction (CSI) scores.

• WORKFLOW MANAGEMENT:
  Enhance branch productivity through effective work scheduling and planning.
  Create repair order tasks and update work planning sheet.
  Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.
  Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
  Coordinate outside repair with vendors and customers.
  Provide a resource that allows the management