Assistant General Manager

Company Overview

• For nearly 60 years breakfast has been at the heart of what we do.
• We are now locally owned and under local management, with a renewed focus on quality food preparation and family-oriented dining. 
• From the moment we open our doors until we say goodnight, you can enjoy our made-from-scratch-buttermilk pancakes and crepes, signatures Skillet, and the INN-credible V.I.B – where you can create your own Village Inn Breakfast. Enjoy unlimited hot coffee- we’ll leave the whole pot at the table for you.

Job Summary

We are looking for an Assistant/General Manager to oversee all staff, budgets and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people and establishing policies

Responsibilities
 

• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Qualifications

• Must be 18 years or older for our family dining restaurants and 21 years or older in our casual dining restaurants. 

•  Must be able to meet varying demands of restaurant operations, including working flexible hours and variety of shifts. 

Benefits/Perks

• On-The-Job Training 
• Flexible Hours 
• POS System 
• Direct Deposit Available 
• Friendly and Supportive Work Environments
• Discounted Meals 
• Health Insurance, Dental insurance, and Vision insurance 
• Banked Paid Time – off (PTO) 
• Potential for advancement (we hire management within) 

Nature and Scope of Position
 
The Assistant General Manager is responsible for assisting the General Manager in supervising guest experience and other key restaurant operation activities. The Assistant Manager will uphold the company’s vision, values, and culture.

Essential Duties
 
The Assistant Manager works in accordance with the Company’s established policies and standards and in support of the General Manager. Primary duties include shift supervision focused on providing excellent guest services and giving direction to the team members ensuring productivity, quality product, safety, and health department compliance. The position contributes to the success of the restaurant by reaching/exceeding sales targets and working towards the company’s goal.

Team Members
 

• Maintain a positive workplace environment by personally demonstrating the Vision, Values and Culture of the organization for both the guest and team members. Provides guidance to others to ensure professional workplace interactions. 
• Provide training and coaching for team members while modeling appropriate dress code and company standards. 
• Builds and maintains an efficient and productive front of house team through training, retention, coaching and development of both individuals and group learning opportunities. Develops certified trainers for each day part. 
• Provides positive management style and guest focus generating energy throughout shift to work as a team and encourage compliments and thank you’s for jobs well done. 
• Demonstrate the ability to contribute to multiple jobs within the restaurant and pro-actively step in as needed to ensure needs of the guests are met. 
• Communicates professionally and openly with all team members and other managers. Holds pre-shift meetings daily and monitors work environments to ensure team members are always communicating respectfully. Prepares and presents information at all- team meetings as requested by the General Manager. 
• Attends weekly restaurant management meetings. 
• Audits time detail to ensure team members consistently receive breaks and works with the General Manager on matching schedules with needs of the business. 
• Monitors work environment for safety, security, and cleanliness. Follows established company procedures and complies with applicable laws and health department requirements. 
• Prepares draft progressive discipline documentation to review with General Manager and holds conversation with team members and follows up to recognize improv