Director of Client Experience & Hospitality

At Brown Haven, we are dedicated to constructing high-quality custom homes that exceed expectations. We understand that our team of professionals is our most valued asset, which is why we have brought together a group of talented individuals who embody teamwork, positivity, and a dedication to excellence. Our vision is to build 1,000+ homes per year by becoming the finest custom home builder in the U.S.A. 

Director of Client Experience & Hospitality

About the Job

At Brown Haven, we take pride in being recognized as the highest-rated quality home builder in the United States by the National Housing Quality Association. We believe our greatest strength is our people — and that how our customers feel throughout their journey defines our success. That’s why we’re introducing a new, transformative leadership role designed to elevate the experience of every client, teammate, and community we serve.

Our vision is bold: to build 1,000+ homes per year and to be known as the premier custom home builder in America. To achieve it, we’re investing in leadership that transcends operations and sales — leadership that inspires loyalty, builds relationships, and creates Raving Fans.

Director of Client Experience & Hospitality – Be the Heartbeat of the Brown Haven Experience

Location: Alpharetta, GA | Type: Full-Time | Salary Range: $110,000 - $140,000

*Role requires travel to local offices 2 to 3 days per week. 

Heart for Hospitality? You’ll Thrive at Brown Haven Homes.

At Brown Haven Homes, we believe building a home should feel as good as living in one. We’re on a mission to make every interaction, from the first hello to the final handshake, unforgettable.

As our Director of Client Experience & Hospitality, you’ll be the face, voice, and heartbeat of Brown Haven across multiple markets. You’ll own the client journey, champion our culture, and ensure every family, partner, and community member experiences the warmth, professionalism, and hospitality that define our brand. This isn’t a support role — it’s a foundational leadership position with the autonomy to build a team, shape local culture, and set the standard for excellence across 8 design studios.

Mindset of a Market Host:

• You Care More. You anticipate needs, take ownership, and make people feel seen.
• You’re Poised & Professional. You show up with credibility, warmth, and confidence – every time.
• You’re a Connector. You love bringing people together and strengthening community ties.
• Positive Energy Only. You elevate others with optimism and composure, even under pressure.
• You Act NOW. When challenges arise, you move fast and own the outcome.
• You’re Detail-Oriented. You know excellence lives in the small touches that make a big impression.

Playbook for Success:

• Create Raving Fans. Personally engage at key moments — welcomes, design kickoffs, walkthroughs, and closings — ensuring every client feels valued and supported.
• Deliver Excellence. Anticipate client needs, resolve issues with empathy and urgency, and uphold brand standards across all touch points.
• Be the Face of Brown Haven. Represent our brand at community events, realtor gatherings, and local initiatives — sharing our story with authenticity and pride.
• Build Relationships that Last. Develop meaningful referral and community partnerships that strengthen market presence and generate goodwill.
• Champion Our Culture. Lead weekly huddles, celebrate wins, and keep Sales, Design, and Construction aligned under our shared values.
• Own the Experience Metrics. Track and report on client delight (NPS, reviews), community visibility, and culture health to drive continuous improvement.

Why Brown Haven Homes?

• Big Vision, Big Heart. You’ll shape how thousands of families experience the joy of homebuilding.
• Unmatched Autonomy. You’ll have the freedom to build your own playbook – and your own team – as this role grows.
• Culture of Champions. We innovate, hustle, and celebrate every win together.
• Growth Path. This is the first role of its kind at Brown Haven — and the start of something big.
• Our Core Values: