Facilities Management Group Manager, Senior Vice President
CitiAbout the role
We are seeking a highly skilled and forward-thinking Facilities Management Group Manager to lead the operational excellence of our corporate real estate portfolio. This role is pivotal in creating a seamless, high-performing workplace that supports both our people and our business priorities.
As a strategic leader, you will oversee end-to-end facilities operations, influence critical business decisions, manage the financials, and drive innovation across asset management, sustainability, vendor partnerships, and risk management. You will also serve as a key connector across stakeholders, ensuring alignment, responsiveness, and an elevated workplace experience.
Lead & Operate
- Own and oversee day-to-day operations across all corporate facilities, ensuring best-in-class service delivery and workplace experience
- Be on call 24/7 for facilities management–related issues, providing leadership during critical situations
- Lead outsourced teams and vendor partners, driving accountability, performance, and continuous improvement
- Serve as a trusted escalation point for complex or high-impact facilities issues
Relationship Management
- Build and maintain strong, trusted relationships with Site Heads, Business Leads, and key stakeholders
- Act as the primary point of contact for resolving workplace challenges, including facilities issues and space-related matters
- Partner closely with business leaders to anticipate needs, provide proactive solutions, drive change management, and enhance the overall workplace experience
- Facilitate clear communication between facilities, leadership, and support teams to ensure alignment and rapid issue resolution
- Drive a customer-centric approach, ensuring stakeholder satisfaction and responsiveness across all sites
Drive Strategy & Performance
- Define and execute the Asset Management strategy in alignment with business goals
- Own full P&L and financial responsibility, including budgeting, forecasting, and cost optimization initiatives
- Monitor utilities consumption and implement innovative, data-driven cost reduction and energy efficiency programs
- Prepare expenditure requests for infrastructure and strategy initiatives and provide system approvals for expenses
Champion Sustainability
- Lead and advance sustainability initiatives across the portfolio
- Promote energy awareness and embed environmentally responsible practices into daily operations
- Support enterprise ESG goals through measurable and impactful outcomes
Optimize Space & Experience
- Oversee occupancy planning, space optimization, and utilization strategies
- Conduct required site inspections (travel required) and Quality Building Operating Reviews (QBORs)
- Continuously adapt the workplace to meet evolving workforce needs and business priorities
Ensure Compliance & Risk Management
- Ensure compliance with internal policies (training, records management, information security), health & safety standards, and local regulations
- Manage permits, licenses, regulatory requirements, insurance reporting, and other reporting requirements for maintenance
- Manage state and local incentives where applicable
- Lead risk mitigation, business continuity planning, and disaster recovery efforts
- Maintain a strong preventive maintenance program to maximize asset reliability
- Partner with FM teams on hurricane preparedness, recovery, and broader environmental risk planning
Manage Vendors & Partnerships
- Lead strategic vendor management, including outsourced service providers
- Negotiate and oversee contracts across maintenance, infrastructure, and building systems
- Drive service excellence, innovation, and value creation across all vendor partnerships
Skills and requirements
- Bachelor’s degree required; preferred fields include Accounting, Finance, Engineering, Real Estate, or Project Management
- 6–10+ years of progressive experience in asset management, corporate real estate, or property management, ideally within the financial services industry or similarly complex environments
- Proven ability to thrive in a fast-paced, high-profile, and evolving corporate and real estate environment
- Demonstrated leadership capability with experience managing cross-functional teams, vendors, and external partners
- Strong collaboration skills with the ability to influence and build relationships across business leaders, internal partners, landlords, brokers, and third-party providers
- Excellent communication skills with the ability to clearly and concisely present complex information to all levels of managem
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