Motorsports XiL Support Engineer

Job Description

Onsite: This role is categorized as onsite. This means the successful candidate is expected to report to Concord, NC on a full-time basis.

The Role

We’re looking for a hands-on, detail-oriented Motorsports Simulation Operations Support Engineer to join our team at the GM Motorsports. This role is critical to ensuring the smooth operation, maintenance, and reliability of high-performance simulation systems that support our race teams.

The ideal candidate will be a strong troubleshooter with a passion for solving complex technical issues and a proactive approach to system maintenance. You'll be the go-to person for making sure our simulators are running at peak performance—supporting the drivers, engineers, and teams that rely on them.

What You'll Do

System Support & Troubleshooting:

• Diagnose and resolve hardware, software, and network issues affecting simulator operations.

• Provide real-time technical support during simulation sessions, ensuring minimal downtime.

• Coordinate with cross-functional teams to escalate and resolve persistent or complex issues.

Maintenance & Reliability:

• Develop and implement preventive maintenance schedules to maximize simulator uptime.

• Track system health and performance and perform routine checks to identify potential failures before they happen.

• Maintain logs of maintenance activities and system updates.

Operations & Performance:

• Ensure all simulator systems are calibrated, configured, and optimized for daily use by race engineers and drivers.

• Support software updates, system integrations, and configuration changes as needed.

• Collaborate with engineering teams to ensure simulation hardware/software meets current technical requirements.

Documentation & Process Improvement:

• Create and maintain clear technical documentation, including system diagrams, checklists, and SOPs.

• Identify opportunities to improve system reliability, reduce downtime, and streamline operations.

#LI-LP2

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• 5 or more years of industry related experience

• 2+ years of hands-on experience supporting or maintaining Driver-in-the-Loop (DIL) simulator systems—preferably within a motorsports environment or other high-performance vehicle development programs.

• Strong troubleshooting skills across hardware, software, and networks.

• Comfortable working in high-pressure, fast-paced environments.

• Excellent communication, documentation, and organizational skills.

• This job may be eligible for relocation benefits.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience working with race teams or in a motorsport simulation environment.

• Familiarity with simulation platforms and tools such as rFpro, Concurrent Real-Time systems, and Driver-in-the-Loop (DIL) setups.

• Proficiency in scripting or automation using Python or C#.

• Understanding of vehicle dynamics, real-time systems, or hardware-in-the-loop (HIL) environments.

• Ability to quickly adapt to evolving tools and workflows in a high-performance engineering setting.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness