Manager, Program Quality

Job Purpose
The Manager, Program Quality provides leadership in cultivating a culture of excellence, learning, and continuous growth across Liliʻuokalani Trust (LT)’s programs and services. This work is grounded in a strengths-based, learning-centered approach that builds capacity and elevates practice. This role strengthens the organization’s ability to deliver meaningful, culturally grounded outcomes for kamalei (youth and young adults) by building capacity, uplifting effective practice, and fostering reflective learning at all levels of service delivery.
The Manager champions the LT’s Program Model, Positive Youth Development Framework, and Universal Practice Standards as foundational tools for surfacing strengths, amplifying what works, and deepening impact across program locations. Through partnership with program and operations leaders, this role advances consistent, learning-centered quality practices that support teams in refining their approach, strengthening implementation, and enhancing engagement with Kamalei (youth and young adults).
Grounded in a continuous quality improvement (CQI) mindset, the Manager uses data as a tool for insight, reflection, and growth—guiding thoughtful decision-making, identifying opportunities to expand impact, and supporting alignment across departments. The role emphasizes coaching, collaboration, and shared learning with staff to build confidence, strengthen critical thinking, and nurture innovation in service of kamalei wellbeing. In partnership with leadership and cross-functional teams, the Manager helps ensure that systems, training, and resources are aligned to support high-quality, culturally resonant practice. This position contributes to an environment where staff are empowered to learn, grow, and lead—resulting in stronger relationships, more effective services, and sustained positive outcomes for the communities served.
Essential Responsibilities

Leadership & Stewardship of Quality
• Lead the design and implementation of a comprehensive quality assurance and improvement strategy that advances excellence, strengthens practice, and aligns with LT’s strategic goals and cultural values.
• Guide the development and facilitation of quality review processes that surface strengths, elevate effective practices, and generate meaningful learning to deepen impact.
• Build organizational capacity to apply the Program Model, Positive Youth Development Framework, and Universal Practice Standards with consistency, confidence, and cultural resonance.
• Champion a CQI mindset across the organization, helping staff at all levels understand and use continuous quality improvement as a practical tool, not just an organizational value.
• Develop accessible tools, protocols, and resources that program teams can use independently to assess and strengthen their own practice.
• Foster a culture of continuous learning, reflection, innovation, and shared accountability across all program areas.
Program Implementation & Practice Excellence
• Partner with program locations to strengthen high-quality implementation of casework and group programming through coaching, reflection, and shared learning.
• Support teams in integrating trauma-informed, culturally grounded, clinically sound, and social-emotional practices in ways that build on existing strengths and meet evolving needs.
• Collaborate with Team Services and Program Leadership to promote consistency, engagement, and excellence in practice implementation and training experiences.
Continuous Quality Improvement (CQI) & Learning

• In collaboration with Impact and Evaluation, Program Leadership, Data, and Policy & Practice teams, spearhead CQI efforts that use data as a tool for learning, insight, and continuous strengthening of practice, supporting thoughtful decision-making and expanded impact.
• Partner to develop tools, dashboards, and reporting systems that make learning visible, accessible, and actionable for teams across program locations.
• Co-facilitate reflective learning processes that support staff growth, strengthen practice, and enhance future responses.
• Facilitate learning cycles and retrospectives that identify trends, share promising practices, and translate insights into meaningful improvements.
Collaboration & Integration

• Partner with Team Services, Impact, and program teams to elevate kamalei voice, engagement, and experience in program design and delivery.
• Collaborate to design and access technology-enabled tools that support learning, collaboration, and continuous improvement.
• Work across regions and departments to ensure that QA/CQI efforts are responsive, aligned, and supportive of program strengths and needs.
Learning, Insights & Impact

• Track, reflect on, and continuously strengthen the effectiveness of