VP, Transaction Banking Digital Channels User Experience Product Manager

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Position Summary:

The Digital Channels team is comprised of professional Product Managers, Business Analysts, and Project Managers who are developing online and mobile banking products to serve our customers’ banking needs. This position is for an experienced Digital Product Manager with strong UX/Design skillsets to complement the MUFG channels software integration and development teams. The candidate will work with Senior Product Managers to support the product management and development of online and mobile banking products.
 

Major Responsibilities:

• Document, build, and maintain wireframes and repositories for all Transaction Banking digital channel online, web and mobile user interfaces.
• Advocates for outstanding customer experiences, providing expertise and leadership on industry standards for UX/UI principles including responsive design, accessibility, and omnichannel experiences.
• Partners with Product Managers to understand product vision and roadmap to ensure the backlog of work is ready for development, develop mock-ups, and that final screen designs meet expectations.
• Works with Product Managers and Software Engineers to design and prototype new features as part of the software development life cycle.
• Collaborate with Product Managers to own and develop a working html or tool-based clickable demo of existing channel applications.
• Works with front-line and customer advocacy staff to ensure that feedback about the product experience is obtained, analyzed, and utilized to drive product changes and enhancements.
• Works with Product Managers on competitive analyses, reporting product performance metrics, strategy planning and presentations.
• Participates in the development of specifications for future digital banking products, user testing, and conducts focus groups.
• Establishes and maintains a personal development roadmap to ensure measurable growth and development are achieved.
• Actively ensures compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, Information Security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Successfully completes all requisite corporate and business line compliance training.

Requirements:

• 5 years+ of experience working in digital channels software design and development.
• This position requires a degree from a four-year college (e.g., B.A., B.S.) preferably with a graphic design, computer science, technology, or engineering background.
• Advanced degree or MBA are not required but would be advantageous.
• Apple Mac user with proficiency using a variety of design and prototyping tools.
• Understanding of the agile development process and digital product development lifecycle is preferred.
• Must be a creative problem solver who is willing to work hard and learn.
• Strong organization and communication skills are required.
• Must be able to work independently, collaborating with all levels of business and technology team members.

The typical base pay range for this role is between $134K - $169K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation,