Jobs and Careers

Customer Engagement Specialist

United Statesfull_timeVerifiedPosted 17 Dec 2025

💰 $52,000/yr($50,000/yr – $52,000/yr)

About the role

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Customer Engagement Specialist is responsible for working with regional Motorola Solutions customers. The Customer Engagement Specialist will focus on Account Management and support activity within designated territories. Interfaces and strategically partners with Account Executives to increase and capture sales within assigned territory. May develop new prospects but primarily interfaces with existing customers and run-rate sales. Develops and maintains favorable relationships with new and existing customers and is held accountable and incented for individual achievement of specific business targets and results. Each Customer Engagement Specialist is assigned to a geographic region.

Job Description

The Customer Engagement Specialist is responsible for working with an assigned territory with Motorola Solutions field sellers.

This role will do the following:

Partner with Account Executive and provide support to targeted regional accounts with transactional type daily activities
Develop and maintain favorable relationships with new and existing customers
Have a working knowledge of pricing strategies for customers within dedicated territories
Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns
Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members.
Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets
Establish trust and build strong business relationships with customers and assigned field team
Participates in and occasionally lead customer meetings
Participates on weekly territory calls and make in-field visits, as appropriate
Align with other members of the sales organization to support overall company revenue targets
Travel, as required. Approximately 10%

Additional Knowledge/Skills:

Proven sales achievement in a high-energy, phone-based selling environment a PLUS
Experience developing collaborative relationships
Closing skills: Winning sales campaigns after they have progressed past Needs Development; closing late stage deals; developing reasons for prospects to act; overcoming late stage deal obstacles; winning confidence and support of late stage new entrants to the sales campaign
Experience delivering presentations
Proficient computer skills with emphasis on Windows or Google based applications
Preferred experience with technology sales and Salesforce.com CRM experience

Desired Behaviors:

Customer focused; detail oriented
Ability to maintain a positive attitude in a high stress/fast-paced work environment
Confidence and willingness to assume responsibility
Self-motivated with a high degree of drive and determination
Strong individual contributor and team player
Adaptive and flexible (changing technologies, processes, environments)

Target Base Salary Range: $50,000 - $52,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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