Retail Assistant Store Manager

At Working Wardrobes, we help people overcome barriers to gainful employment.

Working Wardrobes is an established nonprofit known throughout Southern CA as the premier provider of workforce readiness services. Niche services include individualized employment plans, career development, workshops, and professional wardrobe. 

Imagine yourself having a direct, positive impact on the lives of people in our community as they overcome extraordinary barriers so they can achieve a meaningful and productive livelihood. 

Position Summary 
The Assistant Store Manager partners with the Hanger Boutiques Store Manager to drive sales, manage volunteer schedules, select merchandise, and provide excellent customer service. This role supports our mission by increasing revenue, motivating staff and volunteers, and ensuring a strong connection between customers and Working Wardrobes. 

Key Responsibilities 

• Build sales and exceed goals through strong customer service and client relationships. 

• Assist the Store Manager with merchandising, customer service, and daily operations. 

• Travel to other locations as needed for coverage (outlet stores, donation center, corporate office). 

• Prioritize tasks and manage time effectively while delegating volunteer responsibilities. 

• Maintain a clean, safe, and organized store environment. 

• Use the POS system and manage inventory efficiently. 

• Support training for volunteers and interns. 

• Work weekends and holidays, ensuring schedules are planned with payroll considerations. 

• Merchandise the store weekly and seasonally, keeping up with current fashion trends. 

• Strong knowledge of upscale and luxury brands. 

• Participate in team meetings and company training. 

• Develop E-com/Social Media sale tactics. 

• Promote a positive, welcoming atmosphere for customers, volunteers, and staff. 

• Maintain volunteer coverage schedules and provide regular reports. 

Customer Service 

• Cultivate relationships with customers, donors, volunteers, and staff. 

• Communicate effectively with customers, staff, volunteers, and donors 

• Demonstrated ability to provide excellent customer service, including in high-pressure situations. Ex: sale days, holidays 

• Skilled at remaining calm, empathetic, and professional when dealing with upset or angry customers. 

• Proven experience in conflict resolution and de-escalating tense situations to ensure a positive customer experience. 

Merchandising and Inventory 

• Prepare sales reports and manage inventory with attention to upscale brands. 

• Oversee merchandising and inventory control across all locations. 

• Ensure inventory assistance volunteers are trained and assist in inventory audits. 

Keys to Success 

• Collaboration and attention to detail to support the organization’s mission. 

• Embrace diversity and possess emotional intelligence to communicate effectively with people of various backgrounds. 

• Strong communication and multitasking abilities in a fast-paced environment. 

• Interest in fashion and current workwear trends. 

Requirements 

• Minimum one year of retail experience. 

• Proficiency in inventory management, Microsoft Office, and POS systems. 

• Bilingual (English/Spanish) is desirable. 

• Excellent interpersonal, communication, and organizational skills. 

• Ability to work in a fast-paced team environment with a positive attitude.