Description

Inside Sales Specialist (Expeditor) - Parts

Location: Hybrid Remote, with opportunity to be fully remote
Schedule: Monday–Friday | 8:00 AM - 5:00 PM
Pay Range: $26.00–$30.00 per hour, depending on experience

Travel: up to 10% for training

Build Relationships. Deliver Solutions. Keep Critical Industries Running.

MSHS Pacific Power Group is seeking a motivated, customer focused Inside Sales Specialist (Expeditor), Parts to support our growing marine and power generation business. (Remote - Seattle Washington). 

The Inside Sales Specialist / Expeditor located in Kent / Seattle Washington provides remote sales and administrative support for the OTC Parts Team based in Fort Lauderdale, FL. This role is responsible for supporting the sales process from quotation through payment, ensuring timely customer follow-up, order processing, invoicing support, and issue resolution while delivering exceptional customer service.

 

What You'll Do

Parts Sales – Expeditor & Customer Engagement

· Conduct follow-up on customer estimates and quotations to encourage order completion and maintain customer engagement.

· Provide invoicing support by reviewing, preparing, and resolving invoice-related questions or discrepancies.

· Prepare parts estimates to customers.

· Process customer payments and credit card transactions accurately and securely.

· Assist customers with payment inquiries and coordinate with accounting as needed.

· Process Return Material Authorizations (RMAs) and coordinate product returns with customers and internal departments.

· Prepare and process customer credits in accordance with company policies.

· Expedite customer orders by monitoring order status and working with vendors, warehouse personnel, and shipping teams to ensure on-time delivery.

· Communicate order status, shipment updates, and any delays to customers proactively.

· Maintain accurate customer, order, and sales records within the ERP/CRM system.

· Respond to customer inquiries via phone and email in a professional and timely manner.

· Collaborate with the OTC Parts Team in Fort Lauderdale to ensure efficient order processing and high customer satisfaction.

· Identify and resolve customer issues while maintaining strong customer relationships.
Support additional inside sales and administrative functions as assigned.

· Run daily invoice reports and adding inbound and outbound freight charges to customer orders before invoicing occurs

· Responsible for invoicing accuracy.

Sales Administration & Documentation

· Maintain customer records, quotes, pricing, and sales activities within CRM and ERP systems.

· Prepare and distribute customer communications, proposals, and commercial documentation.

· Track customer inquiries, technical requirements, pricing updates, and sales opportunities.

· Ensure all sales documentation is complete, organized, and compliant with company standards.

Sales Operations & Cross-Functional Collaboration

· Partner with Outside Sales, Service, Operations, Purchasing, Engineering, Marketing, and Finance to deliver exceptional customer experiences.

· Coordinate with suppliers and internal teams regarding product availability, lead times, and order fulfillment.

· Assist with forecasting, territory support, pipeline management, customer segmentation, and sales reporting.

· Support onboarding and development of new sales team members as needed.

Compliance & Continuous Improvement

· Maintain accurate documentation to support pricing governance, audits, and commercial compliance.

· Assist with sales dashboards, pipeline summaries, forecasts, and customer activity reporting.

· Recommend improvements to sales processes, CRM utilization, reporting tools, and workflow efficiency.

· Support the development of standardized sales procedures and best practices that improve customer service and operational performance.

What We're Looking For

Required Qualifications

· Excellent customer service, communication, and relationship-building skills.

· Strong organizational skills with exceptional attention to detail.

· Ability to manage multiple priorities in a fast-paced environment.

· Strong analytical, problem-solving, and critical thinking skills.

· Professionalism, integrity, and sound judgment.

· Ability to work independently while collaborating effectively across departments.

· Proficie