Manager IT - HealthIT Customer Care

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

HealthIT Customer Care

Job Summary:

The Manager IT leads HealthIT support resources for regional hospitals (VWCH, VTHH, and VBCH, including HODs). The position will directly supervise 5 FTEs who support over 2,000 providers and staff members in their efficient use of the EMR and associated workflows/applications such as Dragon voice dictation. The manager position will lead the team FTEs and prioritize operational work. The manager will lead change management and support efforts for institutional efforts including the Masimo patient monitoring rollout, regular Epic upgrades, Vandy Notes template builds, and Dragon Ambient AI documentation.

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KEY RESPONSIBILITIES
• Managing IT staff by recruiting and training employees, communicating job expectations, assigning projects/tasks, and monitoring performance.
• Ensures staff alignment with mission and strategic plan
• Ensures staff compliance with budgets, resource allocation, operational plans, and policies.
• Ensures that projects stay on track and regularly communicates status to department leadership and business/operational leaders.
• Regularly review/implement advances in technology and industry best practices.
• Assists with preparation of operating and capital budgets following established guidelines and using benchmark data.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• Operations Planning (Intermediate): Anticipates resource needs to meet objectives and implements appropriate processes.
• Leadership (Intermediate): Formulates a vision while motivating & guiding employees promoting engagement. Leaders state precise goals, ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measureable outcomes.
• Quality Management (Intermediate): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
• Business Results (Intermediate): Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.
• People Management (Intermediate): Interacting, communicating, building relationships and developing employees.
• Compliance (Intermediate): Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.

About the Department:

Health IT

HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of:

• Delivering distinctively personalized care

• Improving the health care of individuals and communities regionally, nationally and internationally

• Providing transformative learning programs

• Supporting compelling discoveries

Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues.

Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT). The strong collaboration among our t