Senior National Client Executive - Airline Lounges

Role Overview

Senior National Client Executive – Airline Lounges

Away from the hustle and bustle of the airport, the airport lounges are dedicated spaces for elite passengers to relax, rejuvenate and enjoy chef created dishes or order from the full-service bar which serves premium wine and spirits.   Sodexo Live! is seeking a Senior National Client Executive for our new Airline Lounge client. The National Client Executive will oversee the day-to-day business operations of lounge business and on-going client relationship.

 

This is a remote position with 50% - 70% travel. The successful candidate will be located near the Seattle International Airport in Seattle, WA.  

 

In this high-impact role, you will serve as the single point of contact for all locations, leading a geographically diverse team while delivering best-in-class hospitality experiences. You will oversee the day-to-day business operations and ongoing client relationship ensuring operational efficiency, financial success, and unparalleled guest experience.

 

What You’ll Lead & Influence

• Champion operational and strategic growth, ensuring excellence across all airport lounge locations.
• Lead a high-performing management team, working through geographically based General Managers in a high-volume, high-end lounge environment.
• Develop & execute long-term growth strategies, ensuring seamless operations and continuous service innovation.
• Drive compliance & safety standards, upholding the highest quality and regulatory requirements across all sites.
• Foster strong interdependencies & collaboration, navigating the complexities of a bifurcated model and engaging with key stakeholders at all levels.

This role demands a growth mindset, a commitment to team development, an unwavering commitment to compliance with safety standards and operating procedures, and the ability to balance hands-on leadership at the delivery level with strategic engagement at the senior level.  Success in this position hinges on the ability to engage effectively at all levels of the organization—balancing empathy at the delivery level with clear, strategic communication at the senior level.

What You'll Do

• Strategic Client Relationship Management

• Build and nurture long-term, high-impact client relationship.
• Act as the primary liaison for key client stakeholders, ensuring seamless alignment between their objectives, partners & service solutions.
• Blend brand vision with client goals to drive successful outcomes.

• Operational Excellence, Safety & Compliance

• Oversee high-end food & beverage service operations across multiple locations, ensuring consistency, innovation, and superior quality.
• Implement rigorous safety protocols and compliance measures, ensuring adherence to regulatory standards, company policies, and industry best practices.
• Drive a safety-first culture, proactively identifying and mitigating risks to maintain a secure and compliant environment.
• Optimize operational efficiency while maintaining the highest levels of safety, service, and guest satisfaction.

• Financial Performance & Business Growth

• Own and optimize P&L performance, ensuring financial health and sustainable growth.
• Identify and capitalize on opportunities to expand services, grow existing locations, and enhance overall business performance.

• Leadership & Team Development

• Build, mentor, and develop a high-performing management team across multiple locations.
• Foster a culture of collaboration, innovation, and accountability, ensuring alignment with business objectives.
• Champion engagement, leadership development, and talent retention strategies to build a strong leadership pipeline.

• Elevate Customer Experience & Brand Reputation

• Ensure world-class hospitality experiences in premium environments such as airline lounges, luxury hospitality, and corporate facilities.
• Implement guest-centric service innovations that drive engagement, satisfaction, and brand loyalty.

• Drive Strategic Vision & Execution

• Develop and execute long-term growth strategies, positioning Sodexo as a premier provider.
• Continuously improve operational performance and customer satisfaction through data-driven insights and innovative sol