Service Center Manager

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose  

Create an environment that inspires and engages the Service Center team to deliver results; Accountable for the successful execution of safe and efficient Service Center operations, business strategy, customer service, and consistent compliance with MRC procedures and controls.  

Essential Duties and Responsibilities 

Individual must be able to perform the essential duties with or without reasonable accommodation.  

• Engage employees in understanding, ownership, and compliance with all safety guidelines; drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures. 

• Ensure all required incident reporting is performed in a timely manner using appropriate process; Oversee the implementation of corrective measures arising from incident investigation and hazard reports. 

• Prepare the Service Center cost budget and monitor expenditures to ensure compliance. 

• Monitor work-flows throughout the Service Center to ensure timely accomplishment of service, warehouse and logistics duties.

• Track KPI’s that measure inside sales and warehouse efficiency and the quality and timeliness of customer service. Take action to drive continuous improvement and address shortfalls. 

• Ensure cycle count programs are executed according to plan.

• Lead employees to anticipate and solve problems and plan for workload changes. 

• Motivate and challenge employees and encourage growth and development; Promote strengths; address weaknesses.  

• Set clear expectations and measure results. Communicate consistently. Provide timely, candid feedback and hold people accountable.

• Identify and initiate or obtain training required for employee success in performing duties.

• Maintain confidential information pertaining to normal supervisory duties.  

• Administer, communicate, and promote awareness and compliance with MRC policies, procedures and expectations to all employees, to include strict enforcement and compliance with DOT and SOX compliance guidelines. 

• Develop annual Service Center business plans to identify service and efficiency improvements. 

• Control, perform or oversee inside sales activities including quoting, sourcing materials customer service, purchasing, inventory control, shipping and receiving, or support to sales personnel. 

• Share market intelligence and sales opportunities with Regional Sales personnel. 

• Coordinate with regional and corporate sales resources to deliver service required to support new business.  

• Lead the Service Center Location to deliver on the service, support, and strategic needs of Corporate accounts.  

• Identify and implement solutions to customers’ needs. Work with Regional Sales and National Accounts to determine how to charge the customer for additional service.  

• Develop and maintain standards that deliver service excellence.  

• Lead the resolut