Human Services & Childcare Investigator
FT / PT Status – Full-Time
Salary – $23.28 - $36.97 Hourly Wage
Remote Work / In-Office – Hybrid
Recruiter – Niccole Johnson | niccolejohnson@utah.gov | 801-538-3956
Application Deadline – 6/14/2026
Key Responsibilities
Key responsibilities and day to day responsibilities of this position:
- Schedule and conduct investigations to ensure compliance with statute and rule.
- Reviews, investigates, documents, and addresses grievances and complaints, while implementing appropriate disciplinary actions as needed.
- Maintain contact with agencies/organizations for guidance on compliance issues and solutions.
- Issue, review, restrict, deny, suspend, or revoke licenses, permits, registrations, and certificates.
- Provides information to those seeking assistance and suggests solutions and assists others in solving problems
- Act as a liaison between the public and internal divisions to ensure smooth communication and efficient workflow.
Qualifications
Minimum or "day-one" qualifications:
- Leveraging Technology: Ability to use digital tools, software, and systems to efficiently enter, retrieve, and manage data (e.g., Microsoft Office suite, Google Workspace).
- Attention to Detail: Ability to review and verify data and records to ensure accuracy and compliance with rules and statute for licensing.
- Thinking Critically: Ability to evaluate information and apply logical reasoning to make sound decisions.
- Communicating through Writing: Ability to draft clear and professional letters, reports, and correspondence to provide accurate information to stakeholders.
- Demonstrating Accountability: Ability to take responsibility for assigned tasks and decisions to ensure reliable and consistent performance.
Preferred or trainable/on-the-job qualifications:
- Interpreting Legal and Regulatory Requirements: Ability to understand and apply statutes, rules, and regulations to ensure decisions align with legal standards.
- Following Policies & Procedures: Ability to adhere to organizational guidelines and legal requirements to ensure compliance.
- Handling Sensitive Information: Ability to manage confidential data and records to protect applicant privacy and maintain organizational trust.
- Organizing: Ability to maintain accurate records, logs, and documentation to ensure efficient workflow and compliance.
Supplemental Information
- Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date.
- Please note, a position's eligibility for remote and/or hybrid work is established by agency management and is subject to change at their discretion, at any time and for any reason.
- Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
- Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc.
- Special physical demands are not required to perform the work.
- DHRM rules apply for promotions and transfers.
About the Role
Location –
195 North 1950 West
Salt Lake City, Utah, 84116
United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service
Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:
- Job Stability: Enjoy the securi