Application Specialist - Construction - Atlanta, GA or Remote

 

 

 

Job ID:  490520

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.  Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.

 

Position Overview

 

The Application Specialist role is responsible for understanding the capabilities, features, and limitations of supported applications. They do this by actively engaging with customers, business leaders, peers, cross-functional groups, and vendors.  They are responsible for executing assigned project work and helping with escalated incidents and major incidents.  They follow and help improve existing operating procedures and processes, recommend and design new ones as needed, and determine which features to use and how to use them.  They also identity and propose standards that make the solution scalable and sustainable This is done based on their analysis, testing, and experience working with their assigned applications.

 

A Construction Application Specialist fulfils Application Specialist responsibilities for our Construction Tools B2W, LoadSpring, HCSS, etc. As well as assist CRH end users, product owners, and business leaders.

 

Key Responsibilities (Essential Duties and Functions)

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Application SME for assigned applications:
  • Identify and document the capabilities of applications and their services
  • Become familiar with all features of the application; determine which features meet our customer needs; document which features we will and will not use.
  • Propose application standards for processes, configurations, master data, etc.
• Projects & Implementation
  • Execute assigned tasks and work items. Coordinate and work with other teams to complete necessary tasks (e.g., Service Desk, Infrastructure, vendors, CRH AMAT users, etc.)
  • Identify and communicate risks that may impact the timeline, scope, cost or resource requirements of a project or enhancement.
  • Provide follow up assistance on completed projects to ensure that warranty work is identified and completed.
  • Work closely with customers to understand current and purposed processes and business objectives, ensuring that customer requirements and success criteria are well documented and signed off on
  • Work with Application Specialists Team to create deployment plans that leverage simple and repeatable processes and training tools to minimize the level of effort and time required to deploy solutions and reduce future support requirements.
  • Complete assigned project and enhancement work items/tasks.
• Service & Support
  • Shared responsibility for resolution of incidents, completion of service requests, and maintenance of team queues.
  • Provide advanced levels of support for specified applications and escalated issues
  • Actively participate in the resolution of major incidents by joining the technical bridge, troubleshooting, completing assignments, etc.
  • Identify the need and lead the creation of support and maintenance documentation, standard operating procedures, and processes needed to improve resolve times and empower Service Desk first call resolution.
  • Increase Service Desk first call resolution by training and mentoring Service Desk.
  • Provide timely status updates to key stakeholders and CRH AMAT IT Management. 
• Deployment Assignments
  • Collaborate with Business Analysts and Application Specialists on creation of implementation plans.
  • Create deployment plans that leverage simple and repeatable processes to minimize the level of effort and time required to deploy solutions and reduce future support requirements.
  • Verify systems are functional and end users can use the application.  Escalate to Project Managers and Training teams when gaps are identified.
• Regular and predictable attendance at assigned times is required. 
• Other duties as assigned.

 

Qualifications

 

Education/Experience

 

• Associates Degree in Engineering/Computer related discipline, or equivalent experience required.
• 2+ years of technical and/or end user experience with construction materials point of sale and accounting systems, telematics solutions, document imaging, etc. preferred.
• Knowledge of creating and maintain technical documentation.
• Knowledge of Windows 7 and above, applications in the Office Suite, and general PC Networking.
• ITIL Foun