Warehouse Fulfillment Specialist Full Time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary

Working closely with the Assistant Club Manager, the Omni Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that he/she directly manages. Perform all OMNI functions, lead the Omni team members and to establish operational efficiencies, maintain policies and procedures and deliver an outstanding member experience. Responsible for the administration of all digital initiatives including: BOPIC, Same Day Delivery, Curbside, Express Pay and Ship from Club.

Leadership:

• Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data. 
• Lead through change. Model leadership competencies, build credibility and act as a champion for business growth. 
• Communicate effectively. Provide the information teams require to be successful. 
• Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement. 
• Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability. 

Team Members:

• Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
• Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment and experience for the team members.
• Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members:

• Guarantee service excellence through all points of contact. 
• Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern. 
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards 
• Greet, Anticipate, Appreciate (GAA)
• Fast, Friendly Full, Fresh, Clean 

Club Standards: Lead teams to deliver GOLD club standards daily.

• Define and model GOLD- Grand opening look daily 
• All items stocked and promotional plans executed
• Maintain visible accurate signage
• Clean and organized, inside, and out

• Perishable areas stocked and rotated with cold chain maintained

 Know Your Business:

• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Drive performance and profitability by using reporting to identify trends and areas of opportunity.
• Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metric