Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department at WashU Medicine is committed to delivering a comprehensive range of services to support the medical campus.

We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world’s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management.

Furthermore, as WashU Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.

The Manager oversees and manages 24/7 control room operations, as well as the Facilities internship and career training program. The control room continuously monitors over 11 million square feet of School of Medicine space that includes patient clinics and critical research facilities. This position is responsible for ensuring continuous staffing coverage, setting clear expectations, providing comprehensive training, and supervising all personnel and activities in the control room.

The Manager ensures that all operations are performed safely, efficiently, and with a strong commitment to customer service. The role requires maintaining close coordination and communication with campus partners, university staff officials, and outside vendors to prioritize and address critical needs promptly and minimize downtime.

The position reports to the Assistant Director, providing regular updates on major concerns or events, chilled water loop issues, workload, staffing levels, supply needs, safety matters, and training initiatives to ensure effective daily oversight of on- and off-shift operations. The Manager is expected to be available 24/7 to assist Control Room Technicians with critical event response when required.

Job Description

Primary Duties & Responsibilities:

• Supervision of direct reports. Includes training, mentoring, scheduling, hiring, performance evaluations, payroll approval, and purchase order approval.

• Manage the Facilities internship and career training program.

• Communication with university staff officials and outside vendors.

• Develop standard operating procedures for Control Room personnel responses to critical events.

• Building Automation System user credential management and radio inventory tracking.

• Coordination of elevator recall testing.

• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Various WU buildings within the BJC / WUMC facilities

• On-Call

• Requires extensive safety training

• Requires protective devices

• Stockroom or warehouse

• Exposure to animals

• Exposure to chemicals

• High noise environment

• Dust, dirt, grease, or other disagreeable elements

• Exposure to moving machinery

• Ability to travel to various on- and off-campus locations

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Physical Effort

• Typically sitting at a desk or table

• Typically standing or walking

• Typically bending, crouching, and stooping

• Typically running or climbing

• Repetitive wrist, hand, or finger movement

• Using tools requiring high dexterity

• Occasional lifting (25 lbs or less)

• Occasional lifting (25 – 50 lbs)

• Ability to move to on and off-campus locations

Equipment

• Office equipment

• Simple hand tools

• Operate a motor vehicle

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (5 Years)