Senior Customer Relationship Manager, CRM

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.  If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. 

Are you passionate about building lasting relationships and driving client success? Join Jack Henry’s Card Processing Solutions (CPS) team as a Senior Customer Relationship Manager, where you’ll be the trusted advisor for a portfolio of 30–50 Tier 1-3 financial institutions, including banks and credit unions. In this pivotal role, you’ll serve as the single point of contact for your clients, ensuring their needs are met while fostering long-term partnerships. You’ll collaborate closely with our sales team to support new business opportunities and deliver seamless client experience. With a deep understanding of our CPS offerings—including Visa/MC & ATM card processing, mobile card controls, awards programs, and integrated core platforms, you’ll guide clients through our flexible solutions and national transaction networks. If you’re a proactive communicator who thrives on client engagement and relationship management, this is your opportunity to make a meaningful impact in a dynamic, client-focused environment. 

This position may be worked remotely within the United States, with the exception of California.

The salary range for this position is $65,900- $94,850 and will be determined based on location and experience level.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.  

What you’ll be responsible for:

• As the 'single point of contact' for each assigned customer, assists with the research and resolution of all matters, for all applicable products and services Responds to technical support requests from partner institutions both verbally and in writing.
• Builds and maintains close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship.
• Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite, face-to-face visits. Assists with research and resolution of identified issues and reports pertinent findings to JH management in the defined manner.
• Tracks and manages the resolution of all issues for new customers, as well as post release issues for existing customers. 
• Provide consultative guidance and operational service support such as solution campaigns, product migration projects, global card portfolio initiatives, communication on new and existing products, and services regulatory information.
• Responsible for the identification and referral of sales opportunities,
• May assist less experienced peers.
• May perform other job duties as assigned. 

What you’ll need to have:

• Minimum of 6 years’ experience in client support or customer relationship roles within one of the following industries banking, credit union, FinTech, debit/credit card processing or payments.
• Willingness to work a schedule that could include weekends, and after-house based on business needs. 
• Hands on experience with the First Data Omaha platform or a comparable backend payment processing system.