Food Service Attendant (Relief)

Typical pay range: $19.42 - $23.68

Relief Differential - 15%
Swing Shift Differential - $2.50/hr
Night Shift Differential - $5.50/hr
Weekend Differential - $2.00/hr

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Food Service Attendant      

REPORTS TO POSITION:        Food Services Supervisor

DEPARTMENT:                         Food Services

DATE LAST REVIEWED:          August 15, 2017

OUR VISION:                Creating America’s healthiest community, together

OUR MISSION:             In the spirit of love and compassion, better health, better care, better value

OUR VALUES:              Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Food Services Department is a high volume service department that provides world class food and beverage services including patient room service, café, deli and catering.

POSITION OVERVIEW: The Food Service Attendant will be cross trained in a variety of food service department positions including, Room Service Tray Prep, Room Service Delivery, Dishroom Cleaning Attendant, and Café/Deli Attendant.  Working in a variety of positions to cover sick call, ETO and other caregiver absences this position will perform a variety of tasks.  Daily work will depend on assignment and may include tasks such as customer service, catering set-up, catering server, catering delivery, cash handling, making coffee and espresso, delivering patient meals, preparing patient meal trays, cleaning dishes, cleaning equipment, and cleaning floors.

This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Prepares food products and beverages in accordance with safe food handling guidelines.  Ensure customer requests are met for special request items

Operates espresso machine when assigned.  Prepares various hot beverages in accordance with customer requests

Provides excellent customer service at all times.  Acts as a knowledgeable resource to customer on food choices and makes recommendations for products while accommodating customer preferences and needs

Stocks and maintains tidiness and cleanliness of assigned areas in café or deli

Performs light cooking at the grill, sandwich/salad bars or other kitchen areas, as assigned

Assists caterer to execute high end catered events working as server, bartender and or dishwasher (as assigned).

Participates in the assembly of patient trays to meet patient’s request and diet order

Delivers trays to patient rooms in a timely manner.  Verifies patient tray is correct utilizing the Double Patient Identifier process prior to leaving tray with the patient.  Notifies appropriate nursing staff if patient has safety precautions for aspiration or any other precautionary safety needs

Follows all precautions regarding isolation precautions in delivery of food to patients under isolation or any othe precautionary care

Conducts all delivery activities with the highest level of customer service.  Create positive interactions with all staff, patients and guests at every point of contact.  Ensures tray and food are in proper order when delivering to the patient, validates with patient food is what patient ordered and expected.  Promptly follows up if patient is not satisfied with food or items are missing

Maintains knowledge of therapeutic diets and menu items to ensure patient’s diet restrictions are adhered to.  Acts as the last point of contact for quality and safety checks in the process of reviewing patient food order and patient dietary restrictions.  Alerts appropriate person(s) if a food item is not appropriate for a patient’s diet

Stocks food supply areas on assigned patient floors as directed

Washes dishes, glassware, flatware, kitchen equipment/utensils, pots, and/or pans using commercial dishwashers or by hand

Restocks all clean dishes and equipment once they are sanitized

Retrieves used food trays and carts from patient care areas throughout shift as scheduled

Completes all assigned opening / closing procedures, and check-lists

Maintain kitchen work areas, equipment, and utensils in clean and orderly condition. Performs routine cleaning of kitchen floors, mats, walls, cooking equipment, carts, ceilings and any other kitchen or food service equipment as assigned. Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with St. Charles Health System standards and Oregon Food