Associate Legal Counsel

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Our Legal team is seeking a talented, highly motivated, team player to serve as Corporate Counsel supporting enterprise sales and partner-related activities for ServiceNow’s Alliance & Channels Ecosystem (ACE) organization. This is a great opportunity to join a growing legal team and work on cutting edge issues in an exciting, fast-paced environment. This is a full-time position that can be remote or located in one of our ServiceNow offices.

What you get to do in this role:

• Review and negotiate complex enterprise customer subscription software sales and partner agreements that are consistent with ServiceNow’s policies, including those for risk tolerance, while working collaboratively with the business team, including various executives.
• Collaborate with finance, sales operations, deal desk, product operations, support, privacy, security and other business units at all levels throughout the organization to ensure that agreements adequately protect ServiceNow’s interests.
• Support the continuous improvement of standard forms of agreement and legal processes.
• Be a trusted business partner providing timely, thoughtful and helpful responses to requests from internal customers.
• Counsel internal customers regarding company policies, legal issues, and risk tolerance.

Qualifications

In order to be successful in this role, you are someone who has:

• Undergraduate degree and law degree from highly-regarded schools
• Active membership in at least one U.S. State bar
• At least 3 years’ relevant experience at a major law firm and/or in-house, including negotiating technology and channel partner agreements
• In-house commercial contracting experience dealing with SaaS or software licensing transactions and supporting a sales organization
• Knowledge of service provider models (i.e. entities that purchase products and embed them into broader solutions offered to third parties)
• Experience with app marketplaces
• Excellent negotiating and influencing skills, and a talent for non-confrontational, win-win negotiations
• Exceptional critical thinking abilities, who possesses strong business acumen and excellent judgment; must be able to work independently, manage multiple priorities, and pivot between responsibilities in a fast-paced, high-growth environment
• Excellent verbal and written communication skills with ability to distill complex issues clearly and communicate well both one-on-one and in groups, and in internal and external contexts
• Desire for close collaboration with sales and sales support to close deals efficiently, with a practical approach
• Proficient