Jobs and Careers

Business Analyst (327)

United Statesfull_timeVerifiedPosted 18 Mar 2026

About the role

OVERVIEWiTech AG is seeking a Junior Business Analyst to support the design, delivery, and optimization of ServiceNow solutions. The ideal candidate will act as a bridge between business stakeholders and technical teams, translating requirements into well-defined user stories and ensuring successful Agile delivery.ROLES AND RESPONSIBILITIES

Engage with stakeholders to gather, document, and validate business requirements
Translate business needs into clear, structured user stories with acceptance criteria
Conduct process analysis and identify improvement opportunities
Facilitate workshops, discovery sessions, and backlog grooming sessions
Document functional requirements, process flows, and use cases
Analyze and define requirements across ServiceNow module
Understand platform capabilities and recommend standard OOB solutions where possible
Support UAT planning and execution
Assist in release documentation and change communications
Ensure alignment with platform governance and best practices established by iTech AG
Other duties as assigned

MINIMUM QUALIFICATIONS

1+ year of experience as a Business Analyst
Experience writing user stories
Ability to work cross-functionally with business and technical stakeholders
Strong documentation and communication skills
Must be able to pass a company background check
Ability to obtain and maintain a public trust with future project placement

SECURITY

Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.