Sr. Principal Lead, Transition Lead

Overview

The Restaurant Transitions Team is responsible for ensuring the success of Restaurant transitions within Chick-fil-A through direct involvement with participants in Chick-fil-A's Leadership Development Program (LDP). The purpose of the program is to “accelerate growth in talented, driven leaders through dynamic business experiences.”

 

The Senior Principal Restaurant Transitions Lead (Sr. RTL) is responsible for managing assigned Company Operated Restaurants (CORs) and facilitating successful business transition of CORs (Inc-to-Operator and Operator-to-Inc) with up to 15 Restaurants on their portfolio. The Senior Principal Restaurant Transition Lead is also responsible for overseeing Operator to Operator transitions in their region.

 

The Sr. Principal Restaurant Transitions Lead (Sr. RTL) works with new and existing Operators, acting as a thought partner who helps them maximize their business opportunity.  For new Operators, this partnership includes pre-transition support and post-transition support throughout their first 6 months of business operations.  At the 6 month mark, the Sr. Principal Restaurant Transitions Lead (Sr. RTL) collaborates with the Operator and the Operator’s Principal Operations Lead (Ops Lead) to determine if extended support is appropriate. For existing Operators who are transitioning to an existing Chick-fil-A restaurant, the partnership with the Sr. Principal Restaurant Transitions Lead (Sr. RTL) includes pre-transition support only.

 

The Senior Principal Restaurant Transitions Lead (Sr. RTL) will coach and develop 10-30 Leadership Development Participants, serving as their primary advisor, as they run the day-to-day operations of CORs as Interim Managers.

 

The Senior Principal Restaurant Transitions Lead (Sr.  RTL) is directly responsible for the success of the Company Operated Restaurants, including making high-risk business decisions, setting opening and transition dates, addressing legal and PR needs and ensuring the Chick-fil-A brand is protected at these Restaurants.

 

At the Support Center, the Sr. Principal Restaurant Transitions Lead (Sr. RTL) is assigned to a Region and Regional Area Teams.  It is the responsibility of the Sr. Principal Restaurant Transitions Lead (Sr. RTL) to ensure alignment between all the services the Launch Support Team provides and the Regional priorities.

 

Within Launch Support, the Senior Principal Restaurant Transition Lead (Sr.  RTL) will be tasked with leading special projects and/or special project team(s) designated by Launch Support Leadership. The Senior Principal Restaurant Transitions Lead (Sr. RTL) is required to represent the Launch Support Team with Operators and at the Support Center (e.g. in Operator Fundamentals or LDP Basecamp training experiences).

 

The position is based at the Chick-fil-A home office in Atlanta, Georgia, and involves 40-60% (note: 2 days = 40%; 3 days = 60%) travel during the business work week. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Strategic Coach

• Build trusted advisor relationships with new and existing Operators
• Provide strategic advice to help Operators establish a healthy, sustainable Restaurant business
• Steward and share leading practices as well as connect Operators to resources and business experts (i.e. Leadwell, Drive-thru Consultant, etc.)

Restaurant Transition Specialist 

• Decide, in partnership with key stakeholders, the Restaurant transition date for Operators
• Partner with senior Support Center staff to ensure a coordinated and successful Restaurant transition, such as Facilities & Equipment and Strategic Reinvestment
• Provide new and existing Operators with the information and resources needed to guide decision-making and the Restaurant-level implementation of initial operational and marketing plans
• Provide operational expertise to new Operators as they refine their business strategies in the first 6-12 months of business operations
• Help new and existing Operators understand the financial tradeoffs and implications of decisions when trying to maximize their opportunity

COR (Company Operated Restaurant) Business Lead

• Own critical business decisions for CORs, including PR, Legal and Market complexities
• Own terminations of Company Operated Restaurant Services Team Member, as well as all other major Team Member disciplinary decisions
• Ensure CORs meet Brand and operational standards while under their management

Operator-Chick-fil-A, Inc. Liaison

• Partner with Support Center staff