Temporary Global Promotions Planning and QA Manager

Company Description

Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Job Description

This temporary, 9-month position will work as an embedded member of our client's Marketing Operations (MOPS) team, which is a centralized global team responsible for executing CRM and promotional campaigns.

The Marketing Operations team is looking for a Global Promotions Planning and QA Manager to assist the Global Promotions Team manage the end-to-end workflow for promotions production requests, from intake to QA, to get our promotions ready for customers. This role will have the opportunity to work with marketers to shape customer-focused programs designed to deepen member relationships and enhance our acquisition efforts.

Key Responsibilities:

• Coordinate with marketing stakeholder teams and manage workflow to ensure launch-readiness of marketing promotions, QA validation, and post-launch support
• Partner with QA teams in Marketing Ops and Technology to ensure that promotions are properly configured and that the supporting customer experience (marketing landing pages and redemption flow) functions as intended; ensure that customer eligibility for promotions is properly gated to prevent customer escalations and fraud
• Serve as an internal subject matter expert on tools used to build and deploy offers, offering feedback on promotional feasibility and flagging potentially poor customer experiences
• Maintain accurate and up-to-date training and documentation for marketers on promotional capabilities, guardrails, and best practices for implementation
• Work with Customer Care, Marketing, and Technology to address promotions-related escalations and ensure support requests and customer mitigation are addressed in a timely manner
• Partner with Tech and Data Engineering teams to diagnose and drive resolution of technical issues impacting promotions, including customer targeting and data hygiene issues
• Identify when things are broken (in processes, tools, and promotions) and provide action items that the team can implement quickly

Qualifications

• Minimum of 3 years experience in marketing or related technical roles involving support of outbound (email/push), website, and in-app campaigns
• Experience working directly with business stakeholders and technology teams on requirements gathering
• Technically capable with excellent verbal and written communication skills
• Experience working in Jira or similar project/workflow management software
• E-commerce experience (including prior experience with membership- or subscription-based businesses in a B2B or B2C industry)
• Familiarity with SQL queries and experience working with databases in a business environment with large-scale, complex datasets
• Experience with Tableau or other data visualization and reporting tools

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender iden