Sr Business Functional Consultant, Transformation (Meter/Device Management and Field Services

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Sr Business Functional Consultant, Transformation (Meter/Device Management and Field Services

Position Summary:

The Sr Business Functional Consultant serves as a strategic business partner within the Business Area, providing subject matter expertise, operational insights, and process recommendations to support the overall business readiness and successful delivery of transformational or major project initiatives.  Focused on non-technical domains, the role bridges current state operations with future state capabilities by representing functional needs, identifying gaps, and ensuring sustainable change through collaboration, communication and stakeholder engagement. This position partners with cross-functional teams, including program/project teams, Business Area leaders, and frontline supervisors, to ensure customer-centric outcomes are prioritized and operationalized effectively.

Essential Responsibilities:

• Serves as a trusted advisor for business functional teams by providing subject matter expertise across core business processes.

• Advise on meter lifecycle, device integration and field service operations to ensure accurate measurement, efficient dispatch and regulatory compliance.

• Represent functional operations in program activities such as business process design, policy and procedure development and operational planning.  Document requirements, business processes, business benefits/outcomes, KPIs, change impacts, and functional designs.

• Identify, assess and communicate operational impacts of proposed changes, escalating risks or misalignments as needed.

• Support business functional testing, training design and user adoption efforts if applicable, by ensuring content and approach are aligned with business realities.

• Collaborate with peers across business functional areas to ensure end-to-end process continuity and customer impact awareness.

• Champion continuous improvement by surfacing operational pain points, feedback and employee insights to inform delivery efforts.

• Provide input into performance metrics, reporting needs and post-implementation success criteria when applicable.

Minimum Requirements:

• Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.

• Strong understanding of utility processes and performance drivers.

• Excellent communication, critical thinking and problem-solving skills.

• 3-7 years in operations, business process improvement or service delivery.

Preferred Qualifications:

• Experience supporting business readiness or change initiatives with a focus on operational execution preferred.

• Experience with M2C processes, AMI/AMR systems and integration with CIS.

• Knowledge of device lifecycle management, work management, outage management and field service dispatching.

• Familiarity with regulatory requirements for metering accuracy and service reliability.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $82,800.00 to $135,000.00 per year

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose