Associate Director, Capability Building for Commercial Oncology

 

Work Your Magic with us! Start your next chapter and join EMD Serono.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role:

The Associate Director, Capability Building, Commercial Oncology is responsible for the design, development, and implementation of learning solutions that enhance the skills, knowledge, and behaviors of all commercial Oncology customer-facing roles—with the goal of driving highly impactful customer engagements that will have measurable business impact.

 

This role leads to the creation of world-class onboarding programs, live and virtual learning experiences, product launch training, and continuous skill-building initiatives that elevate field performance.

 

The Associate Director identifies capability gaps, designs scalable learning interventions, and partners cross-functionally to ensure alignment with business priorities. The role requires expertise in adult learning, performance consulting, instructional design, and digital delivery methods, as well as exceptional project management, time management, facilitation, communication, and collaboration skills.

 

The position reports to the Director, Capability Building

 

Primary Responsibilities

The responsibilities include but are not limited to the following key areas:

• Leading New Hire & Onboarding Programs
• Design and deliver onboarding curricula across all phases of new hire training.
• Facilitate engaging live and virtual sessions with applied learning and certification components.
• Provide structured feedback to field managers and Area Field Trainers (AFTs) to reinforce readiness.
• Develop and Implement Training Content
• Lead the design and development of learning materials for EMD Serono’s Oncology portfolio, including product knowledge, disease education, and customer engagement skills.
• Partner with Marketing, Field Leadership, and other cross-functional teams to translate brand strategy into training that produces improved performance.
• Lead readiness and launch capability initiatives to ensure the field is fully prepared for potential new product launches.
• Manage planning and execution of training sessions at national, divisional, and regional meetings.
• Create and maintain an annual training plan.
• Support Continuous Refinement and Improvement of Learning and Development programs.
• Regularly conduct needs assessments and performance analyses to identify skill and knowledge gaps.
• Evaluate training effectiveness using data, feedback, and field insights to drive continuous improvement.
• Gather field insights through feedback sessions and focus groups to ensure training solutions remain relevant and responsive to market dynamics.
• Drive Operational Excellence and Compliance
• Lead the Medical, Legal, and Regulatory (MLR) review process for all training materials, ensuring timely submissions, cross-functional alignment, and full compliance with company and industry standards.
• Ensure all training aligns with compliance, brand, and business requirements.
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