Senior Manager, Education-Northeast Regional Trainer

Senior Manager,Education-Northeast Regional Trainer

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the Role

CHANEL is looking for a Northeast Regional Training Senior Manager to join our Fashion Education Team in New York City. You will play a lead role in supporting the development of the Northeast Regional Boutique teams via the implementation of educational initiatives, close collaborations with Style Expertise and on-the-floor coaching to further strengthen the best-in-class experience for CHANEL clients. This role interfaces with Boutique Leadership Teams and Home Office teams to develop a holistic view of training opportunities, while identifying root causes and highlighting Fashion Division priorities, to then suggest and deliver learning-based solutions that align with the organizational goals and objectives. Our ideal candidate will have 5+ years of experience and a passion for identifying and responding to training needs at the Boutique level with an eye to overall consistency across all doors.

What impact you can create at CHANEL:

• Develop, lead and facilitate in-store training modules on product knowledge, service behaviors and selling skills
• Spend four days each week in Boutiques coaching on service and product knowledge
• Facilitate learning through a variety of delivery methods including classroom instruction, digital training, and engaging interactions with the team
• Work closely with Home Office leadership and Boutique Leadership Teams to identify learning gaps to refine and develop strategies and implementation of key programs
• Lead/mentor Boutique Education Managers in the NE Region with facilitation skills, content creation, general development, etc.
• Facilitate New Hire and Developmental presentations for NE market
• Identify market-specific training content needs and communicate to broader Education team
• Review boutique business and service trends prior to visits and work with BLT to identify relevant learning-based solutions and coaching opportunities
• In collaboration with Fashion Education, help propose and organize a training calendar to effectively execute on the needs of the Boutiques
• Support the Boutique Leadership Team to monitor the quality and impact of training execution via follow up analysis

You are energized by:

• Strong partnership with Boutique Leadership Team, Regional Retail Leaders and Fashion Education team to help identify individual training needs
• Actively coaching team members on expected service and sales behaviors on the sales floor
• Organizing, setting up and helping to animate in-depth product and service trainings
• Acting as liaison between Boutiques and Home Office on digital learning matters
• Ensuring teams have completed necessary prep work before trainings
• Collaborating with broader Education team to build and edit content sent from Global team
• Partnering with Style Expertise team to upskill and enhance learning around seasonal collections
• Acting as a Brand Ambassador while in Boutiques

 What you will bring to the team:

• Preferred experience in Fashion Retail
• Highly developed interpersonal, verbal and written communication skills, including outstanding facilitation skills
• Demonstrated ability to manage, motivate and coach others, while also building and fostering a team-focused culture. Including and not limited to a high comfort level with giving feedback
• Ability to communication clearly, concisely and persuasively with both large and small groups
• Highly creative energy with the ability to handle multiple priorities and complete tasks/projects in accordance with stated deadlines. Excellent time management skills
• Ability to manage and track travel budget

Position Logistics:

• Minimum 5 Years Training and/or Organizational Development Experience
• Must be able to work independently and transparently, possessing the judgment to provide frequent, concise, and cogent management updates to US and Global Paris teams
• Ability to work well as part of a team and demonstrate flexibility in working within a continually evolving and demanding environment
• Travel—up to 70% of time (Domestic)

What skills you will learn? What experiences might you have?:

• Cross-departmental collaboration
• Opportunity to stay on top of current digital and adult learning