Facility Manager Baltimore (Retail)

Facility Manager, aka (Retail) Operations Manager

 

 

Key Purpose

 

The Facility Manager, aka (Retail) Operations Manager, is responsible for maximizing customer satisfaction and ensuring delivery of quality services while achieving set goals for revenue and profitability through effective management and coordination of teams, equipment, vendors, and facility resources for our client, IKEA.

 

Success Criteria

 

• Delivery on contract promises, increased effectiveness and efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities
• Successful delivery of prioritized projects and programs
• In partnership with internal and external stakeholders, understand upcoming priorities and link project delivery to the needs of the business
• Deployment of relevant projects following the global/local standards while having complete ownership of project roll-out and completion
• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Participate and embrace the development opportunities 

 

Key Areas of Collaboration and Influence

 

• Communicate effectively with colleagues within the Business Unit and across the company to disseminate information effectively and participate in project groups and meetings as required. 
• Account Organization
• Risk Management and Compliance
• Customer Organization
• Local Excellence Functions
• External Partners and Suppliers
• Account dedicated People & Culture, HSE, and Finance 
• Promote the IFS model within the ISS community
• Transfer best practice
• Use the account to promote and further develop ISS

 

Ideal Candidate Experience

 

• 4+ years of experience in facilities management, ideally in a supervisory role
• Bachelor’s degree in Facility Management or related field preferred
• Experience in Retail or Manufacturing Operations required
• Strong supervisory background desired with good customer service experience
• Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, PowerPoint)
• Excellent time management skills; able to organize and work independently; bilingual is a plus

 

Key Accountabilities

 

• Lead day-to-day operations, engage with customers and client representatives, and foster an environment of learning.
• Ensure delivery of contract promises.
• Identify and leverage opportunities for improvement and best practices across the account, working from the global/local concept toolbox.
• Be responsible for innovation at the account, including deploying your resources in relevant corporate activities.
• Act as the Project Management Office (PMO) responsible for ensuring delivery on time, budget, and quality of prioritized projects and programs on the account
• Collaborate with internal/external stakeholders to identify and roll-out project support.
• Leverage a vast network of Account Excellence Managers to ensure a steady flow of best practice sharing.
• Conducts periodic internal reviews to ensure that compliance procedures are followed
• Increase customer loyalty and satisfaction through service excellence.

 

Physical Demands & Work Environment

 

• Long working hours
• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

 

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market wherever we operate positively.

 

While the initial assignment is at an IKEA location, as an employer, ISS has the right to assign the employee to multiple locations within a geographic region, relocate the role to an alternate location, or service another client within the proximity of the geographic location of the employee (or as agreed) for any reason, including for changing business or client needs. 

 

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employ