Senior Customer Experience Manager (m/f/d)

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

As a Senior Customer Experience Manager you will take responsibility for clients and the respective relationships. Being the core contact to the customer, you will guide and consult the partner, including helping to use our CMS in the best way and to increase traffic on the platforms. The ideal candidate has a high interest in the digital world, sports and great communication skills.

THE CHALLENGE:

• Own the client relationship and acts as first point of contact for client related matters and their long term success
• Proactively lead every aspect of the post-sales relationship, onboarding, training, demos, business reviews and regular check-ins, ongoing support and renewal
• Demonstrate product knowledge that allows you to help our clients by using the platform most effective
• Maintain a deep understanding of client relevant KPIs and how to achieve them, sharing recommendations and insights using internal as well as external tools and sources
• Develop and implement new innovative marketing operations with and for our clients to show growth on the platform
• Conducting webinars & managing content for our documentation and mailings
• Work closely with the product team by providing them with customer feedback and feature requests

YOUR PROFILE:

• 3+ years of experience working in a customer relationship/success or account management role
• Proven ability to build and maintain strategic relationships within companies driving joint success for clients
• Strong customer-centric growth mindset
• Technology savvy & high interest in the digital world and sports
• Highly independent and self-driven personality
• Advanced English proficiency in written & verbally, additional European language skills are of advantage

OUR OFFER:

• Work with famous clients from the sports industry (e.g. NHL, AFC, OneFootball etc.)
• Be part of a highly motivated, innovative and dynamic team with people from more than 20 nationalities in our office
• Work for one of the fastest growing digital sports companies in the world at the intersection of sports, media and video
• Exciting job field with the opportunity for personal development (including leading position)
• Home office opportunity and flexible working hours
• Team activities and tickets for sport events

The minimum monthly salary for this position is according to the Collective Bargaining Agreement, overpayment will be considered depending on qualifications and working experience.

Buckle up, hold on tight and get ready for an incredible adrenaline-rush throughout this exciting ride with us: #maketheteam and shape your future as well as ours!

Additional Information

Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences