Director, Business Partner Manager - Non-Qualified Deferred Compensation

Job Description:

Do you want to work for the #1 provider of Non-Qualified Deferred Compensation (NQDC) services who is investing significantly to simplify, streamline, and innovate our NQDC experience? 

We’re looking for a dynamic, motivated NQDC Business Partner Manager to join our team.  You will work with various external partners critical to the success of our business and across our matrixed product, sales, service, and support teams to maintain relationships, improve processes, and drive new revenue.  Developing and implementing strategies to expand and enhance the company's ecosystem, including identifying emerging trends, aligning ecosystem initiatives with company goals, and promoting best practices.  You will help drive better outcomes by maintaining strong governance routines, managing partner initiatives, and leading critical projects.  If you thrive in a face-paced, start-up environment, like to think broadly, yet still go deep and contribute to market leading innovations, then this opportunity is for you.

The Expertise You Have

• 10+ years of financial services experience, preferably in NQDC-specific roles, as well as some combination of vendor management and product management, with a consistent track record of driving successful project delivery

• Proven experience in vendor management, navigating complex business ecosystems, and strategy development and execution

• Strong understanding of the NQDC industry and ecosystem

• Experience with coordinating multi-party meetings or industry events is a plus

• Experience working closely with diverse internal groups to understand business requirements and implement new processes

• Experience with contract negotiation and management or working closely with partners to execute is a plus

• Experience in product management; including defining product roadmaps, prioritizing features, and collaborating with cross-functional teams

The Skills You Bring

• Passion for understanding complex problems with data and developing a communication strategy to help a large organization understand and execute

• Strong understanding of vendor relationship management and performance metrics

• Excellent communication and interpersonal skills to effectively manage internal and external relationships

• Strong ability to prepare clear visual content to influence stakeholders at various levels across the organization

• Ability to manage multiple projects and prioritize tasks in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Understanding of general financial management to drive positive economic business outcomes

• Exceptional leadership, analytical, and solution modeling skills

• A continuous improvement approach, willingness to challenge the status quo and push for new thinking

• Familiarity with data integration concepts (e.g. APIs, data exchange technology, cyber security risk, future technology direction)

• Dedication to serving our customers – listening to their feedback and driving higher levels of engagement, simplifying their end-to-end experiences, engaging them in an inclusive manner, and setting them up for better outcomes

The Value You Deliver

• Manage an increasingly complex ecosystem of specialty partners and vendors, ensuring compliance with associated Service Level Agreements (SLAs)

• Develop and maintain strong relationships with key partners, including Financing, Trust, Custody, and Asset Management to ensure alignment with business goals and objectives.

• Serve as the primary point of contact for internal and external relationships: addressing priorities, joint marketing opportunities, platform capabilities, rules of engagement, and growth opportunities

• Own the profiles, agreements, Vendor Technology Reviews (VTRs), revenue, and identify metrics critical for business intelligence

  • Evaluate and select vendors based on factors such as price, quality, and speed of delivery

  • Negotiate contracts to secure advantageous terms and conditions

  • Develop and implement vendor management policies and procedures

  • Maintain clear and reliable records of all vendor agreements and update as necessary

  • Monitor performance and ensure adherence to contractual obligations and SLAs

  • Conduct regular reviews and assessments of vendor performance, providing feedback and recommendations for improvement

  • Coordinate with other departments such as procurement, finance, cyber security, operations and broader Workplace In