QA Manager I

Frndly TV's mission is to enable access and enrich customers' lives with family-friendly media content. Our mission is to give you feel-good, quality TV for less. 

 

Frndly TV is seeking an experienced & passionate QA Manager to help build the team alongside the current QA Manager. The role requires a basic understanding of internet streaming technologies, billing systems, and TV customer expectations. The right candidate will excel in the management & development of people, communication, cross-platform user testing, and test case creation.

 

Leadership and Management Responsibilities

• Manage, develop, and coach a team of manual QA testers responsible for product quality
• Collaborate with overseas partners including overseas QA team 
• Lead the activities of the QA team, to ensure all testing is completed properly, with high quality and on time.  
• Collaborate with Product Managers to divide work evenly across teams to ensure there are no gaps 
• Drive business outcomes with multiple business and technology partners (both internal and external).
• Strengthen the QA employee training and onboarding program along with co-manager 
• Work within our PM led team framework to refine processes and establish best practices that continually improve the agility and velocity of project delivery.

QA Related Roles and Responsibilities

• Review business, functional, and technical requirements for quality and app consistency. 
• Support the team to create detailed, comprehensive, and well-structured test plans, cases, and scripts 
• Review team member test plans, cases, and scripts to properly assess each individual’s performance 
• Collaborate closely with leaders from Product Management, Customer Experience, Marketing, Analytics, Ad Sales, and Programming Ops to ensure cross-departmental alignment of goals, values, and processes.
• Work closely with QA leadership to create and implement efficient processes that enhance Frndly TV’s approach to testing
• Assist team members with regression testing and production validation if needed

 

 

Requirements

• Bachelor’s degree in business administration, communication, or a similar relevant field is highly preferred. 
• 2-5 years of management experience with direct reports required  
• Ability to thrive in a fast-paced environment, work with minimal supervision, multi-task and work under pressure
• Ability to collaborate across teams to ensure projects run smoothly and efficiently
• Proficiency  in Google Suite preferred 
• Continual improvement mindset with routinely recommending and implementing improvements within QA department 
• Excellent problem-solving, analytical and critical thinking skills required
• Strong attention to detail required
• Must be comfortable with continuous change and be able to easily adapt
• Able to work flexible schedules on short notice including early mornings (frequent), evenings (less frequent), and weekends (rare)
• Ability and willingness to work overtime to meet company & department deadlines