Senior Pre & Post Sales Manager - Remote US (Denver Area Preferred)

Senior Pre & Post Sales Manager 
 
About the Role

We are seeking a highly skilled and dynamic Senior Pre & Post Sales Manager to lead and oversee our Pre-Sales and Post-Sales teams. This pivotal role is responsible for managing Sales Engineers in Pre-Sales and Customer Implementation Specialists in Post-Sales, ensuring seamless customer experiences from the initial engagement to post-implementation success, playing a pivotal role in driving technical excellence, aligning solutions with customer needs, and supporting sales efforts to achieve revenue growth. The ideal candidate will have a strong technical background, exceptional leadership skills, and a proven track record of driving customer satisfaction with a strategic mindset to create scalable processes and foster a team culture of collaboration to succeed.  

Key Responsibilities 
 
Leadership & Team Management 

• Lead, mentor, and inspire a cross-functional team of Sales Engineers and Customer Implementation Specialists. 
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations. 
• Foster collaboration between Pre-Sales and Post-Sales teams to ensure a unified approach to customer success. 
• Develop training programs and career development plans for team members. 

 Pre-Sales (Sales Engineers) Management 

• Support the Sales team by providing technical expertise and strategic guidance during the pre-sales process. 
• Ensure Sales Engineers deliver high-quality discovery and qualification workshops, product demonstrations, technical presentations, technically and commercially viable tailored solutions to prospective clients. 
• Collaborate with the Sales team to understand client needs, address technical challenges, and drive proposal and RFP response (supporting our Bid team). 
• Drive innovation in the sales process by introducing tools, techniques, and best practices. 

 Post-Sales (Customer Implementation Specialists) Management 

• Oversee the post-sales implementation process, ensuring successful onboarding and deployment of solutions. 
• Work closely with Pre-sales and the customers to understand their requirements and align implementation strategies accordingly. 
• Monitor and improve post-sales workflows to optimize efficiency and customer satisfaction. 
• Act as an escalation point for critical implementation issues, ensuring timely resolution. 
• Work closely with our Pre & Post-Sales Process Optimization Data lead to drive standardization and consistency across the team 

Collaboration & Stakeholder Engagement 

• Serve as a liaison between Pre-Sales, Post-Sales, Sales, Product Development, Tech Ops  and Operational Support teams. 
• Provide feedback to Product teams based on customer interactions and market trends to drive product improvements. 
• Partner with Sales leadership to align team activities with company goals and revenue targets. 

Performance Analytics & Reporting 

• Establish and monitor KPIs for both Pre-Sales and Post-Sales teams to ensure alignment with business objectives. 
• Analyze team performance, customer feedback, and project outcomes to identify areas of improvement. 
• Prepare and present regular performance reports to both team members and senior leadership.

Required Qualifications

• Strong technical background with experience in pre-sales and post-sales roles.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to drive customer satisfaction and achieve revenue growth.
• Strategic mindset with the ability to create scalable processes.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in using CRM and sales management tools.

Preferred Qualifications

• Spanish and/or Portuguese speaker a plus
• Bachelor's degree in a relevant field preferred (e.g., Computer Science, Engineering, Business)
• MBA or other advanced degree is a plus
• 10+ years of experience in pre-sales, post-sales, or related roles
• Experience in the tech industry or a similar field.
• Familiarity with product development and technical support processes.
• Certifications in relevant technologies or methodologies.

About Convera

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tec