Manager, External Communications

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The role:

We are currently seeking a Manager, External Communications, to drive strategic public relations initiatives for the firm’s REMS business line and global Industries. The position includes the development, implementation, and measurement of external communications programs and requires supporting multiple stakeholders and managing the development and delivery of critical project deliverables.

The ideal candidate is a highly detail-oriented, forward-thinking professional who can work effectively in a fast-paced environment and successfully manage multiple priorities and deadlines. This role will report to the Director of Global Occupier Public Relations.

Responsibilities: 

External Communications 

• Understand and clearly articulate Global and Americas goals and objectives in relation to REMS’ mission, values and strategic direction in all communications as appropriate to the audience.

• Contribute to Public Relations strategies that support REMS and priority industries, aligning with JLL’s overall brand positioning.

• Drive programming for content development, proactive media relations, conference participation, speaking opportunities, earned media, and award submissions.

• Develop and advise JLL leaders on communications program messaging, priorities, and business narrative.

• Build media relationships with targeted publications, potentially in collaboration with an external agency or agencies.

• Identify creative and innovative ways to convey the JLL story and bring our JLL “big themes” to life through REMS and Industries stories/messaging and in collaboration with clients.

• Identify and develop a bench of spokespeople in key topic areas who can speak on behalf of the JLL brand and help shape and promote thought leadership / external content in those areas.

• Effectively extend content into demand generation efforts led by marketing and internal communications, as appropriate.

• Incorporate analytics and metrics in planning and evaluation of external communications activities, taking a data-driven approach to communications efforts and counsel.

• Support reactive media relations as needed, including crises related to reputation management.

• Develop a deep understanding of commercial real estate industry and JLL’s businesses, capabilities, clients and results.

• Provide additional ad hoc counsel on other business line programs that also sit within the larger Work Dynamics communications team.

• Develop and execute content for JLL’s digital and social media channels – including LinkedIn and JLL.com – to support communications objectives. 

• Evaluate external speaking engagements and media opportunities.

• Contribute to reporting efforts for external communications initiatives.

• Partner with internal shared services teams for select projects involving design, metrics, and media monitoring. 

Relationship Management 

• Develop relationships with key contacts at all levels of JLL’s business. 

• Manage productive relationships with internal partners to the business (such as marketing, research, internal communications, brand, digital, etc.) at regional, national, and global levels. 

• Develop relationships and lead programs with leaders across the JLL business, advising and collaborating with them as appropriate.

Candidate profile:

5 years overall experience that contributes to a well-rounded strategic communications background. Key attributes and skills include:

• Excellent writing, editing and verbal communication skills

• Proven track record of working effectively in fast-paced environment and successfully managing multiple priorities simultaneously

• Ability to work collaboratively and effectively with colleagues around the world and at all levels

• Creative problem solver and self-starter with demonstrated agility, initiative and “can-do” attitude

• Bachelor’s d