Client Services Implementation Specialist - Textura

The Textura Client Services team manages all aspects of the client lifecycle, including sales support, implementation, account and relationship management, and ongoing support of the TPM application. In this role, the Client Services Implementation Specialist will collaborate with all levels of the Client Services group, as well as the Production Support and Product teams, to deliver TPM to our clients and support project implementations by ensuring delivery timelines are followed and issues are tracked and escalated as needed.  We are goal oriented and driven to exceed client expectations. With that, come many opportunities for growth including career development support and exposure to a thriving industry! 

Accountabilities:

As a Client Services Implementation Specialist, you will work directly with Oracle’s clients and collaborate with team members to ensure our clients are successful in their use of TPM.  By providing exceptional service over the phone, through e-mail, and in person at client locations, you will help our clients improve productivity, mitigate risk and enhance project communication through our cloud-based solution, Oracle Textura Payment Management.  The Client Services team is a fast paced, energetic, everchanging environment. 

• Lead and assist with the implementation of the Oracle Textura Payment Management solution for both new and existing clients
• Manage a portfolio of client accounts – includes proactive account management, revenue forecasting, protecting revenue by ensuring client satisfaction, and driving implementations to expand revenue
• Answer support calls/emails and work with clients to fully understand, troubleshoot and resolve issues
• Opportunities to support TPM sales efforts – includes presenting demos, preparing custom cost-benefit analyses, and sending follow up material
• Work with clients to identify, define, prioritize, and implement new system functionality
• Lead web-based and on-site training for both new and current Oracle clients
• Work closely with cross departmental teams to resolve issues in a timely manner
• Demonstrate initiative to taking on increasingly challenging projects

Career Level - IC1

Qualifications:

• 1+ years direct experience supporting clients via phone / email / in person, managing client accounts, and implementing software/systems
• Working knowledge of Windows or NT
• Customer Service experience
• Comfortable presenting to large groups
• Microsoft Excel skills required
• Professional written and verbal communication skills
• Ability to solve complex problems under pressure
• UNIX knowledge is a plus
• Construction industry knowledge helpful, but not required
• Ability and willingness to travel (up to 25%) when needed

Educational Requirements:

• Bachelor’s degree in Communications, Business, Finance / Accounting or related area of study and/or equivalent with 3 years prior business experience

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $28.27 to $48.37 per hour; from $58,800 to $100,600 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 65/35 - 80/20.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between