Senior Manager - Datacenter Operations - Storage, Backup and Recovery Platforms

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Senior Manager - Datacenter Operations - Storage, Backup and Recovery Platforms

This role is not available for Sponsorship.

POSITION LOCATION

Lynchburg, Richmond, Remote

This position is available to Virginia residents as Richmond or Lynchburg, VA hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas,  Vermont, Virginia, Washington DC, West Virginia or Wisconsin.

*Hybrid in-office would be required if you reside within 50 miles of our Richmond or Lynchburg, VA office. Required in-office days are Tuesdays, Wednesdays and Thursdays.

YOUR ROLE

Drive the end-to-end management of enterprise storage platforms, data protection solutions, and recovery capabilities across multi-site datacenter environments while Genworth continues to advance a rapidly developing modernization strategy. This leader ensures data durability, availability, and recoverability while advancing next generation protection strategies with a strong understanding of data lifecycle management, financial stewardship, and team leadership. The role balances strategic planning with hands on oversight of storage, backup, and recovery operations, aligning data services with business and regulatory needs.

What you will be doing

Datacenter Operations:

• Oversee multi-site storage and data protection environments to ensure optimal performance, capacity, and availability of enterprise storage platforms and backup services.
• Manage the portfolio of storage technologies and backup solutions to meet scalability, resiliency, and retention objectives aligned with enterprise strategy such as NetApp, EMC Isilion, Commvault.

Service Delivery and Reliability:

• Develop and enforce operational procedures and best practices for storage systems, backup platforms, and recovery processes through a combination of system administrators and support staff.
• Monitor system health, data integrity, and backup success rates. Implement capacity and retention planning to ensure long term data availability and compliance.
• Ensure disaster recovery capabilities, backup processes, and business continuity plans are defined, maintained, and regularly tested across all supported environments.
• Develop reporting for consumption on a regular basis.
• Enforce strong data protection controls and compliance with internal policies and regulatory requirements across storage and backup environments.
• Proactively manage risk through encryption, immutability, access controls, and vulnerability remediation.
• Align data protec