Product Manager, Storefront Services

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with engineering, UX design, analytics, and business partners across Wayfair, our product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech stack including sophisticated capabilities around AI, data science, multivariate testing, and personalization. We’re a highly collaborative, supportive team that values learning, psychological safety, and intentional career development.

Our consumer-facing Storefront team is responsible for building and growing the native apps and websites customers use to shop our collection. We leverage technology to make shopping our millions of products feel simple and personal. Customers should feel as comfortable browsing our site from the comfort of their home laptop as they do finalizing purchase decisions from their phones on-the-go. 

As a Product Manager for our Storefront services, you will provide the backend APIs and internal workflows that enable technical and business partners to create a comfortable, tailored shopping experience on top of a catalog of millions of products. You will be accountable for leading our services squad building new services and scaling existing services to manage 100s of millions of daily requests. 

What You'll Do:

• Own product development and roadmaps
• Leverage inputs from a wide variety of partners and stakeholders to define how we represent and manipulate data on site
• Partner with engineers to drive key business value through co-developing impactful solutions; building new services when there is an unfulfilled business need, or scaling and extending current services when there are additional opportunities to generate value.
• Balance business needs against technical requirements to drive the greatest impact for our customers and business 
• Use Agile processes to collaborate with partnering teams to execute the roadmap
• Communicate and promote the product vision and progress throughout Wayfair including senior partners
• Develop and monitor OKRs for key product initiatives and ensure alignment with stakeholder objectives
• Work with management to improve product craft and processes throughout your workgroup

What You'll Need:

• 4+ years experience building products or infrastructure at scale from concept to launch
• Have demonstrated success in creating, scaling, and/or extending products that drive business impact
• Experience managing a wide breadth of competing priorities for yourself and your team
• Sufficient industry literacy within ecommerce defining APIs and managing backend services to participate in making key choices as well as effectively communicate with technical partners
• Excellent communication and stakeholder management skills at the director level.
• Positive, people-oriented, and collaborative attitude
• Sufficient comfort talking or learning about technical infrastructure to balance technical and infrastructure requirements against business needs
• A track record of recognizing and celebrating wins
• A mentality that pushes through issues with creative solutions and tenacity, while maintaining a grace-under-pressure demeanor
• Ownership mindset and desire to grow
• Familiarity with the OKR planning model and setting measurable goals (KPIs)
• Experience improving operational excellence a plus

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing