Sr Medical Assistant: Westlake clinic, M-F, 8-5pm

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary
 

The Medical Assistant plays a crucial role in creating a unique and exceptional patient and member experience within our clinic. This position is responsible for providing guests with above-and-beyond service, ensuring they are delighted from the moment they step into the clinic and continuing to extend the service experience beyond the clinic walls. As the Medical Assistant, you assist members with checking in, demonstrating an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. You are at the forefront of facilitating the patient and member experience throughout our health center, ensuring superior service delivery and a welcoming environment.

Clinical Responsibilities

• Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient. 

• Handle inventory, orders, and replenish medical supplies and materials.

• Assist with management of vaccine inventory and storage requirements.. 

• Provide phlebotomy services and immunization services

• Assist in onboarding, training, and mentoring new team members.

• Assist with special events such as vaccine clinics and biometric screenings. 

• Act as a super user for EHR and Crossover Platform technical questions from the MA team.

• Participate in quality and care improvement projects such as developing, updating and testing new workflows.

• Support compliance and AAAHC audit preparation.

• Perform other duties as assigned

Member Service Responsibilities

• Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.

• Demonstrates a commitment to quality, delivering uncompromised service and outcomes.  

• Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.

• Assists with assigned projects and special provider or patient requests. 

• Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.

• Processes transactions required to begin or complete the visit.

• Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.

• Engages with members by answering calls, scheduling appointments, responding to emails,  and following up with member needs.   

• Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.

• Performs other duties as assigned

Required Qualifications 

• Graduate of an accredited medical assistant or surgical technician program. 

• Minimum of 8+ years comparable clinical back office medical assistant experience.

• BLS (Basic Life Support) certification required.

Preferred Qualifications

• Excellent computer skills and familiarity with Microsoft products.  

• Reading, writing, and excellent oral proficiency in the English language.

• Strong organizational and follow-through skills.

• Excellent communication and interpersonal skills.

• High level of ownership, accountability and initiative.

• Prov