Full-Time Clinic Triage Staff RN

Description

Position Summary:

Utilizes the nursing process to appropriately triage patients’ (pediatric through geriatric) needs by using set protocols, orders, or engages in consultation with healthcare professionals. Reviews incoming faxes for urgent medical conditions. Approved resources for triage protocols by the Medical Director are:

Briggs, J.K. (2021). Telephone triage protocols for nurses (sixth). Wolters Kluwer.

Schmitt B D. (2021). Pediatric telephone protocols. Office Version (17th ed.) American Academy of Pediatrics

Clear Triage Family, an online version of Dr. Barton Schmitt’s telephone triage protocols for pediatric practices and clinics and Dr. David Thompson’s adult telephone triage protocols.

This role also has the option to be remote after 6 months as long as the employee shows the ability to work independently and has solid internet/phone capabilities.

Qualifications:

Education/ Experience:

• Graduate of accredited school of nursing
• Current Registered Nurse licensure in Vermont
• 3-5 years’ experience in primary care and/or emergency department, preferred

Other Requirements:

• Current Basic Life Support certification (AHA only)
• Excellent critical thinking and judgement skills
• Excellent customer service skills
• Experience with Electronic Medical Records Systems

Requirements

Essential Functions Of The Position:

• Triages patients’ needs over the telephone using approved protocol processes to determine primary presenting problem and severity of problem
• Determines the appropriate plan of care and gives nursing advise over the telephone within scope of practice
• Reviews incoming faxes for urgent medical conditions and notifies the provider immediately. Scans faxed records considered urgent into the Cerner system and tags the provider.
• Schedules and/or makes referrals for appropriate care such as same day appointment within primary care or emergency department care
• Communicates with GCFHH providers and nursing staff to ensure that appropriate care is implemented and delivered
• Follow-up with patients, family members, and outside agencies as appropriate
• Collaborates with scheduling and registration staff to ensure patients’ needs are meet
• Perform all other related duties as assigned or requested by supervisor
• Completes annual education certification and/or license requirements
• Attends/completes mandatory in-services and trainings

How We Support You:

· Rich Medical, Dental and Vision Insurance

· 401(k) with matching

· Life And Disability Insurance

· Tuition Reimbursement

· Generous Earned Time Off Package

· Responsive Employee Assistance Program

· Wellness Motivations And Incentives

Why Grace Cottage?

Grace Cottage has been voted “Best Place To Work,” in the Brattleboro Reformers Readers’ Choice Award since 2019. We are also included in the Vermont Biz Magazines 2023-2025 Best Places To Work in Vermont!