FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

Our team of energetic, creative thinkers is searching for its newest leader: A great person who enjoys good work, impressive challenges, and the chance to embody FreeWheel’s tenets:

· Be Kind -- You come first. Take care of yourself, your families, and your teammates.

· Assume Positive Intent – We are all in this together.

· Get it done.

ABOUT THE OPPORTUNITY:

FreeWheel Global Support is the service delivery leader in the Premium Video Advertising Management industry. We help Customers achieve success in the new TV ecosystem.

Our team’s contribution is White Glove Service and our product is knowledgeable, empowered customers who champion the FreeWheel brand. The goal is the delivery of an excellent Customer Experience across the product suite. The Global Support team are first in line for actioning service excellence -- It is a job we take very seriously.

We are searching for a Support leader for our ever diversifying and expanding Support talent incubator. The ideal Support Manager, Operations (SMO) will be a blend of effective team coach, skilled risk manager, and intuitive talent nurturer. This individual will have a demonstrable history of success in the services industry and a proven record of accomplishment of operational and developmental success. EQ is as important as IQ for this position.

Job Description

Job Description

Our team of energetic, creative thinkers is searching for its newest leader: A great person who enjoys good work, impressive challenges, and the chance to embody FreeWheel’s tenets:

• Be Kind -- You come first. Take care of yourself, your families, and your teammates.
• Assume Positive Intent – We are all in this together.
• Get it done.
   

ABOUT THE OPPORTUNITY: 

FreeWheel Global Support is the service delivery leader in the Premium Video Advertising Management industry. We help Customers achieve success in the new TV ecosystem.
 

Our team’s contribution is White Glove Service and our product is knowledgeable, empowered customers who champion the FreeWheel brand. The goal is the delivery of an excellent Customer Experience across the product suite. The Global Support team are first in line for actioning service excellence -- It’s a job we take very seriously. 
 

We are searching for a Support leader for our rapidly evolving Support team. The ideal Support Operations Manager (SOM) candidate will be a blend of effective team coach, excellent customer engagement manager, and data-driven/business-process wonk. This individual will have a demonstrable history of success in the services industry and proven track record of driving innovative service solutions.
 

RESPONSIBILITIES:

The SOM drives service delivery at the Tier 2 support level. They will lead teams of highly motivated Support Engineers and engage the top-performing customers in the Premium Video industry. The candidate will join a globally-distributed leadership team consisting of Regional Managers of sister regions, Regional Lead Support Engineers, and the Principal Support Engineer, and report into the Senior Director of Global Support.  Frequent travel between both offices to engage with the customers and team members is highly encouraged.

This role is directly responsible for the leadership, guidance, and overall prosperity of the Regional Support teams. As Regional Manager you will be directly involved in the hiring, on-boarding, and career development of the organization’s most important resources: its people. Through your guidance and direction FreeWheel will be able to grow and develop its next generation of leaders who will advance knowledge of the product and further the excellent employee experience that we all value so greatly.

• Team leadership and guidance of the regional teams.
• Create a nurturing space where team members can contribute to the group’s advancement and pursue their own individual development.
• Contribute to the creation of A-players for the FreeWheel team.
   

As a leader for the region you will have direct influence over how these valued customers experience the FreeWheel